Loyalty Business Development & Retention Specialist-2

Topgolf • Dallas, TX

1d

About The Position

The Loyalty Business Development & Retention Specialist plays a pivotal role in driving the success and growth of Topgolf’s loyalty program. This role focuses on acquiring new members, engaging existing members, and reactivating lapsed accounts to strengthen retention and long-term value. You will manage a high volume of interactions, leveraging proactive outreach and relationship-building skills to meet or exceed monthly sales and renewal targets. In addition, you will guide new members through onboarding and serve as a key point of contact for National Members, ensuring a seamless and positive experience. Working closely with the Venue Support Center and Venue Operations teams, you will help optimize program performance and contribute to continuous improvement initiatives.

Requirements

• Proven experience in sales, business development, customer retention, or loyalty programs
• Strong communication and interpersonal skills with the ability to build relationships at scale
• Ability to manage a high volume of interactions while maintaining quality and attention to detail
• Results-driven mindset with a track record of meeting or exceeding sales or retention targets
• Strong organizational and time management skills in a fast-paced environment
• Customer-focused approach with a passion for delivering exceptional experiences
• Ability to collaborate cross-functionally and influence outcomes

Nice To Haves

• Proficiency with CRM systems and Microsoft Office tools preferred

Responsibilities

• Proactively outreach to prospective members to drive new loyalty program enrollments
• Identify opportunities to grow the membership base and increase program participation
• Meet or exceed monthly sales and acquisition targets
• Engage current members to encourage renewals and long-term loyalty
• Reconnect with expiring or lapsed members to drive reactivation
• Execute strategies to strengthen retention rates and member lifetime value
• Guide new members through the onboarding process to ensure a seamless experience
• Provide ongoing support to enhance member satisfaction and program utilization
• Deliver exceptional service through consistent and professional communication
• Partner with Venue Support Center and Venue Operations teams to enhance program effectiveness
• Share insights and feedback to improve processes, tools, and member experience
• Support cross-functional initiatives that align with loyalty program goals
• Serve as a primary point of contact for National Members
• Collaborate with supporting venues to facilitate renewals and provide consistent service
• Ensure a high-quality, cohesive experience across all touchpoints

Benefits

• Competitive base salary plus performance-based incentives tied to sales and retention goals
• Access to medical, dental, vision, 401(k), and wellness resources
• Fast-paced, collaborative culture with high visibility and impact
• Enjoy Topgolf discounts, team events, and a guest-centric environment
• Opportunities to expand expertise in sales, customer lifecycle management, and loyalty strategy
• A dynamic, team-driven culture powered by the Unlimited Power of Play
• Free Play & 1/2 price food!
• 401(k) playmaker match
• Free mental well-being platform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees