Loyalty Ambassador I Guest Services

Omni Hotels & Resorts•Oklahoma City, OK

4d•Onsite

About The Position

Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes Mokara Spa, six food & beverage outlets, 76,000 square feet of meeting and event space, a retail outlet, fitness center, and rooftop pool. Omni Oklahoma City Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training, along with the pride that comes from working for a company with a reputation for exceptional service. If you are a friendly, motivated person, with a passion to serve others, the Omni Oklahoma City Hotel may be your perfect match. Loyalty Ambassador Overview: This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.

Requirements

Minimum of 1 year hospitality experience.
Must have excellent verbal and written communication skills
Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
Must be able to work with and sit at a computer workstation for an extended period.
Must be able to push/pull/lift moderate weight as required
Must be able to stand for duration of shift as required
Must be able to kneel/bend/twist frequently as required

Responsibilities

Create memorable experiences for our Select Guests during their stay.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
Arrange Select Guest and special occasion amenities via In-Room Dining.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Promote the Select Guest program to guests that are currently not members.
Maintain Select Guest product inventories.
Conduct guestroom inspections prior to Select Guest arrival.
Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
Will assist in Front Office operations as needed.
Perform any other duties assigned by Management.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.
Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.