Loyalty Advisor
BLAISE ALEXANDER FAMILY DEALERSHIPS•State College, PA
•Onsite
About The Position
The Loyalty Advisor role is a full-time position focused on initiating conversations with customers to enhance their experience and drive vehicle sales or purchases through service-initiated means. The role requires a customer-service mindset with a helpful, low-pressure approach, strong communication and listening skills, and comfort with various digital tools including mobile apps, CRM, text messaging, spreadsheets, and dealership software. The advisor will work collaboratively with Service Advisors, Sales Consultants, and dealership management.
Requirements
- Friendly, professional demeanor.
- Strong communication and listening skills.
- Customer-service mindset with a low-pressure, helpful approach.
- Comfortable using mobile apps, CRM tools, text messaging, spreadsheets, and dealership software.
- Organized and reliable.
Nice To Haves
- Automotive experience
- Customer service experience
- BDC experience
- Hospitality experience
- Retail experience
Responsibilities
- Start conversations with customers.
- Follow up consistently.
- Work collaboratively with Service Advisors, Sales Consultants, and dealership management.
Benefits
- Base Pay + Performance Commission: Tiered monthly commission structure based on completed service-initiated vehicle sales or purchases
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
