Low Voltage Technician

TEKsystems•Raleigh, NC

20d•$20 - $26•Onsite

About The Position

The Service Technician travels to commercial client sites in a company-issued vehicle to service, maintain, repair, troubleshoot, and diagnose access control equipment and IP-based video security systems. Equipment includes electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. The technician also provides phone and online remote diagnostic support. The technician troubleshoots installations to identify issues and apply efficient resolutions consistent with company installation standards, and repairs physical security systems as needed to support operability and compliance with applicable building codes. The role requires documenting service issues, using hand and power tools and testing equipment safely, and interpreting electrical schematics, CAD drawings, and related documents for low-voltage applications. The technician maintains effective relationships with internal and external customers and may perform other duties assigned by Operations Management. This is a contract-to-hire position based fully onsite in Raleigh, North Carolina. The listed pay range is $20.00–$26.00 per hour. The role includes scheduled on-call duties for emergency service calls.

Requirements

High school degree, vocational school, or equivalent required.
At least 2 years of field experience.
Possession of state-specific licensing, such as Class D or Alarm Installer, or ability to obtain the license after hire.
Understanding of Windows operating systems and overall IT network topology.
Ability to meet deadlines and work in a fast-paced environment with minimal direction.
Good communication skills for effective interaction with internal and external customers.
Strong troubleshooting skills and mechanical and electronics aptitude.
Ability to work independently or as part of a team.
Good verbal and written communication skills.
Ability to lift up to 50 pounds and work at ladder heights of up to 16 feet.
Availability for scheduled on-call duties to respond to emergency service calls.
Proficiency in safely using hand and power tools, analog/digital test equipment, and CCTV testing devices.
Ability to read and understand electrical schematics, CAD drawings, and related documents for low-voltage applications.

Nice To Haves

Experience with one or more of the following: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh, or ONSSI.

Responsibilities

Travel to commercial client sites in a company-issued vehicle to service, maintain, repair, troubleshoot, and diagnose access control and IP-based video security systems.
Troubleshoot installations, identify issues, and apply effective resolutions consistent with company installation standards.
Identify and repair physical security systems as needed to ensure operability and compliance with applicable building codes.
Document and track service-related issues.
Use hand and power tools, analog/digital test equipment, and CCTV testing devices safely.
Provide phone and online remote diagnostic support.
Maintain effective working relationships with internal and external customers.
Respond to emergency service calls while scheduled for on-call duty.
Perform other duties as assigned by Operations Management.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
Voluntary life and AD&D insurance for the employee and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off/leave, including PTO, vacation, or sick leave, if eligible.