Low Voltage Technician

1d•$52,000 - $72,000•Onsite

About The Position

Login is a 20+ year established business with the energy of a startup. We provide businesses with technical solutions they need in the areas of internet access, phone service, cloud services, a safe place for data storage, video surveillance and more. We’re growing — both as a business and as a team. Are you the right person to join the Login team?

Requirements

Service oriented with a strong attention to detail
Self-motivated and able to work independently and in small teams with the ability to adjust priorities and handle multiple projects simultaneously
Great phone answering and customer support skills; knowing how and when to de-escalate if needed
Strong troubleshooting and critical thinking skills
Identify cabling types, CAT3, CAT5, CAT6, MMF, SMF, and fiber connector terminations
Excellent written and spoken communication skills along with the ability to interact with employees, customers and vendors
Communicate concisely and promptly with customers and team members to resolve issues
Adaptability and willingness to perform additional duties
Enjoys a technical challenge; as well as a curiosity that motivates you to keep on top of technical trends
Ability to develop and follow directions/procedures, documentation, maintain deadlines/schedules, anticipate problems, and proactively take necessary action
Comfortable and able to lift 60-75 lbs, climb ladders, work overhead, and sit for extended periods of time
Flexibility to be on-call and part of the escalation team as needed
Working in a 24X7 environment, being on-call and responding outside of normal business hours may be required for emergency coverage
Maintain a clean and organized work environment
Execute tasks in a timely and proper manner, in accordance with Service Level Agreements (SLAs) and our processes/procedures.
Exhibit quality workmanship for all tasks and maintain work and data center space cleanliness
Clean driving record
Ability to Google an issue and work towards a resolution.

Nice To Haves

Implement local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks
Design, test, and implement network changes to support organizational projects and growth.
Actively contribute to network design and NOC process improvements.
Hands on technical support of routers, switches, servers and firewalls in a data center environment
Troubleshooting and application of 2- and 3-layer technologies
Familiarity with architectural specifications
Familiarity with researching communication networks

Responsibilities

Provide infrastructure support including Installation, termination, troubleshooting, testing, labeling, and decommissioning of CAT5/6 Copper and Fiber cabling (including multimode and single mode) and patch systems to defined standards.
Installation/removal of Cage, Cabinets, Ladder Rack, Fiber Tray (installer)
Ability to connect equipment onsite to activate new customer (site install)
Evaluate remote customer sites against a checklist criterion to perform a site survey
Evaluate site needs vs site requirements in advance of installation (site survey)
Complete electronic documentation of all work completed for change requests and incidents. Report status via email and ticketing system
Familiar with common network management and troubleshooting tools (e.g. ping, traceroute)
Maintain proper inventory management of equipment coming in, equipment going out, asset tags, and vehicle resupply
Monitor and execute daily operational activities needed to manage IT services and support IT infrastructure such as daily walkthrough of data center checking for failures and areas for improvement.
Maintain network equipment including routers, switches, firewalls, wireless access points, and Cameras.
Investigate root causes of problems, determine their appropriate workarounds or permanent solutions, document them, and communicate them to other NOC team members.
Serve as primary dispatch escalation for network infrastructure service desk tickets.
Develop and follow an MOP, anticipate problems and proactively take necessary action (LIST on all)
Perform other duties or special projects as assigned in support of the NOC teams objectives.
Ability to provide job estimates for low voltage proposals