Low Voltage Systems Technician

Gaylor Electric

About The Position

Service Technicians install, diagnose problems with, and perform service repairs on card access, security camera systems, and other related building system products at customer sites. They follow troubleshooting procedures and use technical manuals, parts manuals, change notices, bulletins, modification notices, and other references to repair equipment. The position involves servicing, troubleshooting, and installing card access, security camera systems, and related systems; interpreting technical documents and product materials; and communicating with staff and customers to support customer satisfaction. Technicians complete service acknowledgements using company software on devices such as smartphones and laptops, obtain customer signatures after service calls, maintain truck inventory, and are available for on-call emergency service. Other duties may be assigned.

Requirements

Knowledge of test equipment, including multimeters, digital analyzers, and commissioning devices.
Ability to follow verbal and written instructions.
Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and aerial lift equipment up to 40 feet.
Ability to work flexible hours, including weekends, to meet customer requirements.
Demonstrated high level of customer service.
Strong organizational skills, a positive attitude, and ability to learn quickly.
Ability to perform physical labor, including carrying and moving equipment and tools weighing 50–70 pounds.
Valid driver’s license and driving record that meets company requirements.
Two-year degree or equivalent combination of education and experience.
Experience installing, inspecting, repairing, and programming card access and CCTV systems.

Responsibilities

Install, diagnose problems with, service, troubleshoot, and repair card access, security camera, and other related building systems at customer sites.
Follow troubleshooting procedures and use technical manuals, parts manuals, notices, bulletins, and other references to repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
Communicate with staff and customers to ensure customer satisfaction.
Complete service acknowledgements using company software and communication devices such as smartphones and laptop computers.
Obtain the customer’s signature when a service call assignment is completed.
Be available for on-call emergency service.
Maintain truck inventory to support timely responses to customer needs.
Adhere to, implement, and follow safety guidelines and procedures.
Perform other duties as assigned.