Experienced Low Voltage Service Technician

New Era Technology•Fort Wayne, IN

7d•Onsite

About The Position

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together. The primary role of an Experienced Low Voltage Service Technician is to assist the Service Manager with the troubleshooting, repair, and maintenance of low voltage systems within a facility. Low voltage systems include fire alarm, video surveillance, door access, AV, audio, paging, intercom, nurse call and network. In this field service role, technicians are also provided opportunities to gain experience in design, estimating, engineering, and sales within the company. This individual will bridge the gap between people and technology.

Requirements

Prior Access Control, CCTV, Security Alarm, Intercom, and Audio experience
Obtain Avixa CTS, NICET, or other industry certifications
Proficient system programming experience
Proficient use of MS Windows PC and MS Office applications
Familiar with RTA software and acoustic measurements
Must communicate clearly and professionally, verbally and written
Valid driver’s license
Reliable transportation
Proficient with basic hand tools
Ability to lift and carry up to 50 pounds
Ability to stoop, balance, stand, walk, sit and climb and/or work on a ladder
Associate Electronics degree (or minimum 5 years of experience) in systems installation, service, programming, and commissioning.
Ability to stand on a concrete floor for long periods.
Ability to lift and/or move equipment at least 60 pounds on a repetitive basis.
Must be able to lift equipment and construction supplies from floor height to overhead while loading/unloading trucks or preparing equipment for installations, service calls, and events.
Ability to climb and work (stack, adjust, and repair) at heights in excess of 25' before/during installations and job sites.
Ability to stand, walk, climb, sit and use hands and fingers.
Reaching, grasping and carrying activities are also required.
Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
Must have a clean driving record and valid / current driver’s license.
Ability to drive a company van to client sites.

Responsibilities

Service, Inspecting, testing, and maintaining of low voltage systems
Troubleshoot, adjust, calibrate, align, and modify circuitry, components, and programming. Records effects on system performance
Demonstrates attention to detail, accuracy, thoroughness, and dependability by following instructions and being an active listener
Adapts well to changing circumstances or conditions in the field
Pursues career development opportunities such as training and certification courses
Always maintains a professional attitude and appearance
Keeps a clean and organized work environment
Adheres to all NEW ERA policies regarding dress code, safety, attendance, etc.
Other duties may occur at your managers discretion
Some Engineering for Nurse Call