Low Voltage Service Tech

Holm Electric•Incline Village, NV

6d•Onsite

About The Position

Holm Electric is a nationally recognized audiovisual integration firm headquartered in Incline Village, Nevada. We design, engineer, install, and support advanced AV, lighting, shading, and automation systems for commercial and residential clients. Our team delivers multiple projects annually, and we hold ourselves to the highest standards of quality, craftsmanship, and professionalism. The AV Service Technician is responsible for diagnosing, maintaining, troubleshooting, and repairing installed audiovisual systems across Holm Electric's commercial and residential client base. This role serves as a direct point of contact with clients, requiring exceptional customer service skills, professional communication, and the ability to work independently in the field. The Service Technician must be capable of troubleshooting complete AV systems including control, audio, video, networking, lighting, and shading. This role requires strong diagnostic methodology, familiarity with major AV platforms (Savant, Control4, QSC, Lutron etc), and the ability to upload, modify, and load programming code in the field. This role requires 2–5+ years of experience in AV installation, service, or a related technical trade with demonstrated troubleshooting ability.

Requirements

2–5+ years of experience in AV installation, service, or related technical trade
Strong troubleshooting and diagnostic skills across audio, video, control, and networking systems
Experience with control system platforms (Savant, Crestron, Control4) including basic code loading and field edits
Experience with DSP platforms (QSC, Biamp) including basic configuration and audio tuning
Working knowledge of audio and video signal types, routing, and system interconnection
Ability to read AV drawings, rack elevations, and signal flow diagrams
Excellent customer service and professional communication skills
Self-motivated with strong time management and ability to work independently
High school diploma or equivalent (two-year electronics degree or equivalent experience preferred)
Valid driver's license with clean driving record
Ability to pass background check and drug screening
Authorized to work full-time in the United States
Must provide standard hand tools per Holm Electric tool list
Ability to safely lift 80 lbs regularly and work on ladders, lifts, and in confined spaces

Nice To Haves

AVIXA CTS or CTS-I certification
Manufacturer certifications: Savant, Josh AI, Lutron, Control4, QSC, Biamp, or similar
Experience with AV-over-IP systems (Dante, AES67, NDI)
Experience with UC platforms (Microsoft Teams Rooms, Zoom Rooms)
Networking fundamentals (IP addressing, VLANs, sub-netting, basic switching)
Experience with lighting control systems (Lutron, Ketra) and motorized shading
Experience with residential automation platforms (Control4, Savant)
Experience with Alarm systems (Honeywell, DSC, ELK)
Personal interest in acoustics, electronics, music, sound, lighting, and video systems

Responsibilities

Perform on-site and remote diagnostics on installed AV systems including audio, video, control, networking, lighting, and shading
Troubleshoot system-level issues using logical, step-by-step diagnostic methodology across cabling, hardware, configuration, programming, and network layers
Diagnose and resolve signal path issues, ground loops, impedance mismatches, network connectivity failures, and control system faults
Perform firmware updates, software patches, and configuration changes on AV equipment in the field
Upload, download, and perform field edits to control system programs, network configurations and DSP platforms.
Configure and tune audio systems: gain structure, EQ, routing, zone management, and speaker optimization
Repair or replace faulty equipment, cabling, and terminations as needed
Perform scheduled preventative maintenance visits on client AV systems per service plans
Conduct system health checks including signal verification, audio tuning, video calibration, and network performance
Test and certify cabling using appropriate test equipment (cable testers, multimeter, tone generators)
Document system conditions, maintenance performed, and any recommendations for upgrades or repairs
Support remote monitoring and diagnostics for managed service clients
Serve as the on-site representative of Holm Electric — maintain the highest level of professionalism, courtesy, and client care
Communicate clearly with clients about system issues, repair timelines, and recommended solutions
Coordinate with Project Managers, Engineers, and Programmers on escalated issues or system modifications
Process service work orders accurately and in a timely manner
Provide client training on system operation when needed
Support installation teams as needed with cable infrastructure, device mounting, rack assembly, and system trim-out
Install, connect, and configure AV equipment including displays, projectors, speakers, cameras, microphones, and control devices
Read and interpret AV drawings, floor plans, rack elevations, and signal flow diagrams
Ensure all work meets Holm Electric installation standards for cable management, rack building, and device mounting
Track and report time accurately using company time-tracking systems
Maintain company vehicle cleanliness – daily trash removal, weekly deep clean, organized tool and parts inventory
Maintain accurate service records and documentation for all client visits
Comply with all job site safety requirements including PPE, OSHA standards, and client-specific safety protocols
Maintain a clean, organized, and safe work environment at all client sites
Work in compliance with industry standards: ANSI/AVIXA A102.01:2017, ANSI/AVIXA F501.01, ANSI/AVIXA A102.02, ANSI/TIA-568, ANSI/TIA-606, OSHA Construction Safety Standards.