Low Voltage Field Operations Manager

Topaz HR•Lakewood Township, NJ

7d•Onsite

About The Position

Our client is an IT and Voltage Services provider with expertise in deep niche education, real estate, and construction markets. They lead with integrity and transparency, while offering innovative solutions and excellent customer-focused experience. Our client is currently seeking an experienced Field Operations Manager to lead and develop our Low Voltage field technicians. This role requires an understanding of low voltage systems (CCTV, access control, AV, networking, etc.) and the ability to manage and lead a team of people to technical excellence. As the senior technical authority in the field, you will be responsible for training, coaching, and elevating our technicians while ensuring all installations meet company standards. You will serve as the primary resource for technical guidance and escalation, helping to build a more capable, confident, and consistent field team.

Requirements

3–5+ years of experience in the Low Voltage industry
Previous experience leading, mentoring, or training field technicians
Experience working on commercial low voltage installations
Strong understanding of low voltage systems (CCTV, access control, structured cabling, AV, networking)
Ability to troubleshoot and resolve complex technical issues in the field
Deep knowledge of installation standards and best practices
Proven ability to develop and elevate team performance
Strong mentoring and coaching capabilities
Ability to identify and close skill gaps across a team
Clear and professional communication with technicians, leadership, and cross-functional teams
Ability to provide constructive feedback and guidance in real time
Strong organizational and people leadership skills
Ability to thrive in a fast-paced, evolving environment
Proactive problem-solving mindset
Adaptability and strong decision-making ability

Responsibilities

Lead, coach, and mentor field technicians to improve performance and confidence
Conduct regular one-on-one meetings focused on growth and development
Support hiring, onboarding, and ongoing technician evaluations
Create clear career paths and progression opportunities for field staff
Develop and deliver ongoing training programs for technicians
Improve both technical and communication skillsets across the team
Identify skill gaps and implement targeted development plans
Ensure technicians are equipped to execute work to company standards
Establish, enforce, and continuously improve installation standards
Conduct field audits and site visits to ensure consistency and quality
Reduce repeat issues by addressing root causes and reinforcing best practices
Serve as the final escalation point for complex technical issues
Provide hands-on coaching in the field when needed
Drive faster resolution of technical challenges across projects
Lead quarterly team meetings focused on performance, alignment, and growth
Promote accountability and consistency across all field operations
Strengthen collaboration between field technicians, Project Managers, and leadership