Lounge Supervisor

Concord Hospitality Enterprises • Raleigh, NC

7d • Onsite

About The Position

We are hiring a Lounge Supervisor!

Responsibilities

• Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
• Open and close shift in accordance with manager’s checklist.
• Train, maintain and enforce all service standards using record, menus, and appropriate reference material.
• Maintain a safe and sanitary work environment for all associates and guests. Reports unsafe conditions to manager.
• Ensure room service is fully staffed and able to handle volume of business; periodically check and assist when necessary.
• Be on the floor during all meal periods and ensure adequate coverage.
• Conduct taste panels and menu classes on a daily basis for restaurant and room service.
• Monitor hours, staffing overtime on a daily basis for restaurant, room service, bartenders, as it relates to sales and profits.
• Understand and teach empowerment principles to ensure guest satisfaction.
• Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord’s guarantee of fair treatment.
• Attend and participate in Restaurant associate meetings and periodic training seminars.
• Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to all managers.
• Gather and implement all proper tools for running shifts (schedules, floor plan, res. checks).
• During shifts, ensure that guests are satisfied by assisting with service, seating, and communication with kitchen and by striving to speak to all guests.
• Ensure all side work is done on a daily basis, cleans and resets station before end of shifts, and all details are attended to in a first-class manner to SOP.
• Manage an effective repair and maintenance program through the use of work orders.

Benefits

• Competitive wages
• Medical/dental/vision plans
• Life insurance
• ST/LT disability options
• 401K options
• Tuition assistance
• Discounted room rates at Concord managed hotels
• Training & development
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed