Somerset

Department of Administrative and Financial Services•Farmington, ME

2d•Onsite

About The Position

This is administrative work involving the promotion, sale, and marketing of lottery tickets in an assigned geographic area. Employees recruit new agents and present and promote services to existing accounts. Work requires considerable salesmanship and a high degree of public relations skills. Work is performed under general supervision. This work is in a set territory that includes but is not limited to: Farmington, Rangeley, Skowhegan, Greenville.

Requirements

Knowledge of customer relations methods and techniques.
Knowledge of public relations.
Knowledge of human dynamics.
Ability to use marketing techniques in promoting sales.
Ability to communicate effectively.
Ability to write clearly and effectively.
Ability to establish and maintain effective working relationships.
Ability to handle delicate situations with firmness and tact.
Ability to keep accurate records.
Ability to work independently.
Knowledge of lottery ticket allocation procedures.
Knowledge of lottery policies and procedures.
Knowledge of lottery licensing regulations and procedures.
Knowledge of lottery promotional materials and usage.
Ability to manage work time efficiently.
A four (4) year combination of experience, education, and/or training in sales and/or sales promotion involving customer relations and product marketing.

Responsibilities

Contacts prospective lottery sales agents, presents the product line of the Maine State Lottery, and explains and promotes the benefits of the lottery program in order to market lottery tickets.
Makes scheduled on-site sales visits to lottery sales agents and presents and promotes sales methods and techniques in order to expand current ticket sales.
Makes on-site visits to prospective lottery sales agents and appraises the physical location, traffic count, display of other products, and related sales considerations in order to recommend action on lottery sales agent licenses.
Handles customer service related problems and complaints, and follows up on or refers problems to appropriate agency employees for resolution in order to promote and maintain good customer relations.
Trains agents in lottery procedures, new games, payment to winners, prize liabilities, and related accounting procedures in order to ensure proper handling of lottery transactions.
Completes required paperwork, including call sheets and other forms, in order to control lottery tickets and operation in assigned area.