Lot Auditor - Tuscaloosa, AL

Parking Management•Tuscaloosa, AL

1d•Onsite

About The Position

The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests by delivering customer service and maintaining a safe, clean, and efficient parking environment. The role involves directing traffic, assisting customers, monitoring the parking lot, handling tickets and payments, documenting parking activity, and supporting lot operations. The position requires working indoors and outdoors in varied weather and remaining alert in an active parking environment with moving vehicles. Schedule flexibility is essential, and shifts may include nights, weekends, and holidays. The position is full-time or part-time, hourly, and non-exempt. The direct reporting roles are Commercial Parking Manager or Hotel Self Parking Manager.

Requirements

A high school diploma or GED is required.
A valid driver’s license and reliable transportation are required.
Must maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
Must successfully complete a background check and maintain it throughout employment.
Must be able to stand, walk, and lift up to 50 pounds for extended periods.
Must be comfortable working indoors and outdoors in various weather conditions.
Must comply with uniform and grooming standards and maintain a clean, professional appearance.
Schedule flexibility is essential; shifts may include nights, weekends, and holidays.
Must demonstrate excellent communication skills, active listening, clear articulation, and a courteous, professional demeanor.
Must manage guest interactions with patience, empathy, and attention to detail, and work collaboratively with team members, supervisors, and clients.

Nice To Haves

Previous customer service experience is preferred.
A positive, helpful attitude is essential.

Responsibilities

Issue tickets, accurately handle payments, and responsibly track money and paperwork.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
Use radios appropriately, stay in contact with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Perform other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.
Remain alert to surroundings, including moving vehicles and changing weather conditions.
Use a personal cell phone for work-related communications or mobile apps when needed; reimbursement follows company policy when applicable.