Lot Auditor - Louisville, KY

Parking Management • Louisville, KY

1d • Onsite

About The Position

The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests by supporting parking operations, directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The role requires a friendly, detail-oriented person who is comfortable working indoors and outdoors in varying weather conditions and active parking environments.

The position involves issuing tickets, handling payments, tracking revenue and paperwork, completing shift logs, recording parking activity, labeling keys, documenting vehicle details, and maintaining organized records. The Lot Auditor regularly checks the lot, reports unsafe or suspicious activity, and helps ensure vehicles are parked securely and according to policy. The role also includes keeping the booth and parking area presentable, assisting with light cleaning, helping guests with payments and questions, using radios to communicate with the team, and attending training or taking on other duties as needed.

This is a non-exempt, hourly position. It is listed as full-time/part-time, with schedule flexibility required; shifts may include nights, weekends, and holidays. The position reports to the Commercial Parking Manager or Hotel Self Parking Manager. Overtime is paid when applicable under relevant law and company policy.

Requirements

• High school diploma or GED.
• Valid driver’s license and reliable transportation.
• Maintain a clean motor vehicle record, with no more than three moving violations in the past three years.
• Successfully complete a background check and maintain the required background-check status throughout employment.
• Ability to stand, walk, and lift up to 50 pounds for extended periods.
• Comfort working indoors and outdoors in various weather conditions.
• Ability to remain alert in active parking environments, including around moving vehicles and changing weather conditions.
• Meet uniform and grooming standards and maintain a clean, professional appearance.
• Excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
• Ability to handle guest interactions with patience, empathy, and attention to detail, and to collaborate with team members, supervisors, and clients.
• Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.

Nice To Haves

• Previous customer service experience.
• A positive, helpful attitude.

Responsibilities

• Issue tickets, handle payments accurately, and responsibly track money and paperwork.
• Complete shift logs, track tickets and revenue, and document parking activity.
• Label keys, record vehicle details, and maintain organized records of parked cars.
• Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
• Help guests with payments and parking questions in a friendly and helpful manner.
• Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Arrive on time, follow company policies, and maintain a professional appearance and attitude.
• Attend training sessions, adapt to scheduling needs, and take on other tasks as needed to support operations.

Benefits

• Medical, vision, and dental insurance.
• Life insurance and critical illness supplemental insurance.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Belleview University.
• Nationwide discounts through Perks at Work.
• Overtime pay for non-exempt employees when applicable.
• State-specific required and FMLA paid leave, as applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED