Lot Associate - The BMW Store

OpenRoad Auto Group • Vancouver, BC

7d • Onsite

About The Position

The BMW Store is seeking a Full-Time Lot Associate for their Service Department. This role is crucial in maintaining the dealership's appearance and ensuring customer satisfaction. The company, OpenRoad, is one of the largest and fastest-growing automotive retail groups in the country, known for its forward-thinking culture, continuous improvement, and commitment to customer experience. They have been recognized as one of "Canada’s Best Employers" and "Best Managed Companies." OpenRoad emphasizes a culture where people matter, fostering a collaborative, friendly, and progressive work environment with a strong focus on training, development, and internal promotion opportunities.

Requirements

• Valid British Columbia driver’s license, with a clean Drivers Abstract.
• Ability to work cooperatively with other employees.
• Ability to operate assigned equipment.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Attention to detail and high quality control standards.
• Ability to work effectively against deadlines.

Responsibilities

• Be aware of and report to the department manager any area of concern regarding supplies, equipment, or other problem areas concerning the care of and delivery of a quality product.
• Be aware of and report to a member of management any hazardous condition deemed as an emergency.
• Be aware of the importance of exceeding customer expectations on vehicle delivery condition.
• Ensure excellent customer service is provided to all guests and interact professionally.
• Start all vehicles, check for dead batteries, and recharge any that are dead.
• Keep inventory arranged in a neat and orderly fashion and clean at all times, including ensuring showroom vehicles are spotless daily.
• Wash vehicles after service tasks are complete.
• Advise the Pre-Owned Manager of any noted problems with used vehicles.
• Keep the work area free of debris and trash from vehicles.
• Keep the delivery area free of other vehicles and debris.
• Keep the work station neat, tidy, organized, and put all supplies in order at the end of the day.
• During winter months, keep doorways shoveled, sanded, and cleared. Also, clear snow and ice from cars in the lot.
• Transport customers as requested by Sales & Service Managers.
• Perform duties such as picking up and delivering parts, personnel, and paperwork as required by other dealership departments.
• Perform tasks as directed by Sales or Service Manager (e.g., washing customers’ cars, emptying trash containers) that will assist in the smooth flow of the company.
• Follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
• Perform other duties as assigned by management.

Benefits

• Discounted Vehicle Purchasing Program
• RRSP matching
• Referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Collaborative, friendly, and progressive work culture
• Employee recognition programs
• Engagement events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed