Lot Associate Part Time Contract - BRANTFORD

The Home Depot•Brantford, ON

4d•Onsite

About The Position

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Requirements

Communicates Effectively
Customer Focus
Interpersonal skills
Organizational skills
Attention to detail
Highschool Diploma or Equivalent
1 to 2 years Retail experience

Nice To Haves

Minimum Leadership Experience: NA
Certifications: NA
Other Requirements/Assets: NA

Responsibilities

Ensures Customer Satisfaction Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
Maintain a sufficient quantity of carts near the entrance of the store.
When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Maintains Safety and Security
Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
Follows all Safety and Loss Prevention policies and procedures.
Using appropriate safety procedures with all equipment.