Lost & Found Clerk

Fontainebleau Las Vegas • Las Vegas, NV

6d • Onsite

About The Position

Security Lost & Found Clerks receive, categorize, log, return and dispose of lost & found items for the entire Fontainebleau campus. They will work with employees from all departments and field phone calls from guests, ultimately reuniting them with their lost articles.

Requirements

• Must be at least 21 years of age.
• Previous guest service experience
• Previous administrative experience
• Computer literacy required
• Proven ability to maintain the confidentiality of the material being handled
• Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options
• Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs
• Fluent and literate in English
• Must be willing and able to work a flexible schedule to include nights, weekends, and holidays
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Work in a fast-paced, busy, and somewhat stressful environment
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls.
• Frequently required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision and peripheral vision.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Responsibilities

• Provide excellent guest service; assist guests by answering phone calls and providing assistance in a friendly and courteous manner
• Follows policies and procedures
• Handle daily tasks in Lost & Found
• Answers multi-line telephones
• Writes detailed reports
• Maintains confidentiality
• Attends company training
• Addresses and reports suspicious activity or other concerns
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Benefits

• Team Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed