Loss Recovery Representative

Nissan Motor Corporation • Mississauga, ON

1d • CA$51,601 - CA$63,397 • Hybrid

About The Position

Nissan is seeking a Total Loss Representative to join their team in Mississauga, ON. This hybrid role is responsible for managing total loss claims from start to finish, ensuring timely resolution and minimizing financial exposure. The representative will negotiate with insurance adjusters, generate GAP claims, coordinate warranty cancellations, and communicate with customers and stakeholders. This position is crucial for protecting company assets and providing a professional customer experience during a difficult time.

Requirements

• Excellent English communication skills, both verbal and written
• Experience working in insurance, sales, or collection
• Strong negotiation skills
• Proficiency in Word/Excel/Outlook, and good comfort level adapting to new computer systems is required.
• Able to multi-task, good analytical skills and have an eye for detail and accuracy.
• Must be Eligible to work in Canada, as NCI does not provide any sponsorships.

Nice To Haves

• University degree is preferred.

Responsibilities

• Manage total loss claims from initial notification to final settlement, ensuring all steps follow internal policies and regulatory requirements.
• Negotiate with insurance adjusters to minimize company losses and secure the best possible settlement outcome through effective claim negotiation.
• Generate GAP claims when applicable and ensure all supporting documentation is accurate and submitted promptly.
• Collaborate with Legal to notarize documents and support any legal requirements tied to the total loss process.
• Coordinate with vendors regarding warranty cancellations and ensure refunds or credits are processed correctly.
• Communicate with customers, insurance adjusters, and internal teams via email and phone to provide updates, request documents, and resolve inquiries.
• Review account activity to ensure accuracy, including payments made after the date of loss and any adjustments required.
• Maintain detailed documentation in all systems to ensure compliance and audit readiness.
• Support departmental goals by contributing to continuous improvement initiatives and maintaining service quality standards.
• Perform other duties as required to support the Total Loss operations team.

Benefits

• Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings
• Unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level