Loss Recovery Agent

America's Car-Mart•Rogers, AR

8d•Onsite

About The Position

America’s Car-Mart is seeking a highly motivated and skilled Loss Recovery Agent to join their team. This position is responsible for assisting dealerships to save accounts by locating and recovering vehicles from customers who have skipped, are going through Chapter 13 bankruptcies, or are refusing to pay. This position also acts as a liaison to recovery agents for active accounts. America's Car-Mart is passionate about providing transportation solutions to credit-challenged individuals and helping them achieve success is the core of what they do. They are recognized by Forbes as one of America’s Best Mid-Sized Employers.

Requirements

High School Diploma
Proven experience in asset recovery, debt collection, or a similar role
Strong knowledge of debt recovery laws, regulations, and procedures
Excellent negotiation and communication skills
Ability to analyze data and make informed decisions

Responsibilities

Process Helpdesk tickets received for the Collections department.
Assist dealerships with vehicle recovery process by providing a list of approved agents outside of dealership footprint.
Assist dealerships by utilizing third party web platforms to recover customer vehicles.
Assist lots by providing updated customer information through skip tracing efforts.
Assist dealerships with impounded vehicles.
Entered detailed notes in ALIS regarding customer account notes.
Send condition reports via email to dealerships for recovered or impounded vehicles.
Assist dealerships with decision-making on recovered vehicles in order to obtain the best possible outcome.
Assist in processing dismissed bankruptcies as needed.
Maintain an up-to-date list of repossession laws, by State.
Maintain an up-to-date list of tow and impound notice requirements, by State.
Communicate with General Managers and Account Representatives on a regular basis to help teach and train best practices in vehicle recovery.