Loss Recovery Agent

America's CAR-MART, Inc.•Rogers, AR

3d•Onsite

About The Position

At America’s Car-Mart our mission spreads far beyond the walls of our offices. We are deeply passionate about providing transportation solutions to credit-challenged individuals and helping them achieve success is the core of what we do. Each of our 2,500+ associates take this responsibility seriously. Every day we live our purpose and stay true to our values – Integrity, Respect, Compassion and Excellence. Join us and you’ll discover why we are recognized by Forbes as one of America’s Best Mid-Sized Employers to work for. From day one, you’ll be empowered to pave your own path to success!

Requirements

High School Diploma
Proven experience in asset recovery, debt collection, or a similar role
Strong knowledge of debt recovery laws, regulations, and procedures
Excellent negotiation and communication skills
Ability to analyze data and make informed decisions

Responsibilities

Process Helpdesk tickets received for the Collections department.
Assist dealerships with vehicle recovery process by providing a list of approved agents outside of dealership footprint.
Assist dealerships by utilizing third party web platforms to recover customer vehicles.
Assist lots by providing updated customer information through skip tracing efforts.
Assist dealerships with impounded vehicles.
Entered detailed notes in ALIS regarding customer account notes.
Send condition reports via email to dealerships for recovered or impounded vehicles.
Assist dealerships with decision-making on recovered vehicles in order to obtain the best possible outcome.
Assist in processing dismissed bankruptcies as needed.
Maintain an up-to-date list of repossession laws, by State.
Maintain an up-to-date list of tow and impound notice requirements, by State.
Communicate with General Managers and Account Representatives on a regular basis to help teach and train best practices in vehicle recovery.