LOSS PREVENTION OVERNIGHT

MDM Group Marriotts•Pinecrest, FL

10d•Onsite

About The Position

This role involves ensuring the safety and security of the property and its guests. Responsibilities include patrolling areas, assisting guests, monitoring security systems, responding to emergencies, conducting investigations, and maintaining a secure environment. The position emphasizes hospitality, fostering strong relationships, and contributing to the community. The company is committed to providing genuine hospitality and creating unique hotel experiences.

Requirements

Some states may have additional licensing/registration requirements to be considered for this position.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

First aid/CPR certification

Responsibilities

Patrol all areas of the property.
Assist guests with room access.
Monitor Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems.
Lock property entrances when required.
Conduct daily physical hazard inspections.
Respond to accidents, contact EMS, or administer first aid/CPR as required.
Assist guests/employees during emergencies.
Notify appropriate individuals in the event of accidents, attacks, or other incidents.
Defuse guest/employee disturbances.
Call for outside assistance if necessary.
Complete incident reports documenting all Security/Loss Prevention related incidents.
Handle all interruptions and complaints.
Resolve safety hazard situations.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents/thefts.
Call for assistance using proper code responses.
Complete a Loss Prevention shift summary/daily activity report.
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
Conduct investigations and gather evidence.
Conduct interviews with relevant parties.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to the manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain the confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period.
Perform other reasonable job duties as requested by Supervisors.