LOSS PREVENTION TEAM MEMBER

Wally s Operating Company LLC•Pontiac, IL

15h•Onsite

About The Position

Wally’s is seeking a detail-oriented and proactive Loss Prevention Specialist to help protect company assets, reduce shrink, and support a safe, secure shopping environment. This role plays a critical part in maintaining operational integrity through surveillance, reporting, and a strong partnership with store leadership. The ideal candidate is organized, technologically proficient, and possesses a professional, engaging presence that enables them to provide exceptional guest service while maintaining a vigilant eye. If you are observant, professional, and confident working independently or in small teams, this is an opportunity to grow your career in a high-volume retail environment.

Requirements

Highly observant, detail-oriented, and a natural process follower.
Professional demeanor and a commitment to ethical conduct.
Technologically competent and comfortable operating digital surveillance equipment and reporting software.
Strong time-management skills and the ability to handle accurate paperwork/reporting in a fast-paced environment.
Ability to read and comprehend instructions and write clear, concise correspondence.
Required flexibility in scheduling, including nights, weekends, and holidays.
Regularly required to stand/walk for up to 8 hours.
Frequent use of hands/arms to handle or feel equipment.
Occasional stooping, kneeling, crouching, or crawling.
Ability to frequently lift 10 lbs and occasionally move up to 50 lbs.

Nice To Haves

Previous experience in retail, guest service, or loss prevention is preferred.
High school diploma or GED preferred.

Responsibilities

Prevent theft and shortage at the front of the store by performing professional receipt checks and maintaining an approachable, vigilant presence.
Respond to and document incidents, completing thorough, organized investigation reports following Wally’s SOPs.
Understand all video and surveillance systems to identify irregularities and monitor trends to address inventory shrink.
Act as a disciplined process follower, strictly adhering to LP policies and leadership guidance during merchandise recoveries and apprehension support.
Report irregularities to management clearly and professionally, and partner with store leadership in executing shortage action plans.
Provide a shopping experience that meets the needs of the guest, using strong interpersonal skills to de-escalate situations and provide helpful assistance.
Demonstrate a culture of ethical conduct and safety; identify and correct hazards to protect yourself, your teammates, and our guests.
Perform other duties as assigned to ensure the store remains a safe and profitable environment.