LOSS PREVENTION TEAM MEMBER
About The Position
Wally’s is seeking a detail-oriented and proactive Loss Prevention Specialist to help protect company assets, reduce shrink, and support a safe, secure shopping environment. This role plays a critical part in maintaining operational integrity through surveillance, reporting, and a strong partnership with store leadership. The ideal candidate is organized, technologically proficient, and possesses a professional, engaging presence that enables them to provide exceptional guest service while maintaining a vigilant eye. If you are observant, professional, and confident working independently or in small teams, this is an opportunity to grow your career in a high-volume retail environment.
Requirements
- Highly observant, detail-oriented, and a natural process follower.
- Professional demeanor and a commitment to ethical conduct.
- Technologically competent and comfortable operating digital surveillance equipment and reporting software.
- Strong time-management skills and the ability to handle accurate paperwork/reporting in a fast-paced environment.
- Ability to read and comprehend instructions and write clear, concise correspondence.
- Flexibility in scheduling, including nights, weekends, and holidays.
- Regularly required to stand/walk for up to 8 hours.
- Frequent use of hands/arms to handle or feel equipment.
- Occasional stooping, kneeling, crouching, or crawling.
- Ability to frequently lift 10 lbs and occasionally move up to 50 lbs.
Nice To Haves
- Previous experience in retail, guest service, or loss prevention is preferred.
- High school diploma or GED preferred.
Responsibilities
- Prevent theft and shortage at the front of the store by performing professional receipt checks and maintaining an approachable, vigilant presence.
- Respond to and document incidents, completing thorough, organized investigation reports following Wally’s SOPs.
- Understand all video and surveillance systems to identify irregularities and monitor trends to address inventory shrink.
- Act as a disciplined process follower, strictly adhering to LP policies and leadership guidance during merchandise recoveries and apprehension support.
- Report irregularities to management clearly and professionally, and partner with store leadership in executing shortage action plans.
- Provide a shopping experience that meets the needs of the guest, using strong interpersonal skills to de-escalate situations and provide helpful assistance.
- Demonstrate a culture of ethical conduct and safety; identify and correct hazards to protect yourself, your teammates, and our guests.
- Perform other duties as assigned to ensure the store remains a safe and profitable environment.
Benefits
- 401(k) with 5% company match
- Company-paid medical option
- Dental & Vision coverage
- Company-paid life insurance
- Paid Time Off (PTO)
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- AD&D coverage
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
