Loss Prevention Supervisor

Forest Area Federal Credit Union•Fife Lake, MI

19h•Onsite

About The Position

Join Our Team as a Loss Prevention Supervisor. At Forest Area Federal Credit Union, we believe in building strong relationships with our members and each other. Guided by our mission, "Strengthening Our Communities; Investing In Your Success," we are looking for a motivated and experienced Loss Prevention Supervisor to lead our collections team while balancing operational excellence with exceptional member service. If you're a collaborative leader who enjoys coaching others, solving complex challenges, and protecting the financial well-being of both members and the Credit Union, we'd love to meet you.

Requirements

Three to five years of collections, lending, or related financial services experience.
High school diploma or GED required.
Strong communication, conflict resolution, and relationship-building skills.
Ability to handle confidential information with professionalism and discretion.

Nice To Haves

Previous leadership or supervisory experience preferred.
Knowledge of collections regulations and financial institution operations is preferred.

Responsibilities

Lead the daily operations of the Loss Prevention Department, including collections, charge-offs, repossessions, bankruptcies, recoveries, and legal collection activities.
Coach, mentor, and develop a team dedicated to providing professional and compassionate member service.
Ensure compliance with Credit Union policies and all applicable federal and state regulations.
Assist with complex member situations by negotiating repayment solutions and recommending appropriate collection strategies.
Monitor delinquency trends and identify opportunities to reduce losses and improve processes.
Develop and maintain department policies, procedures, and workflows that promote efficiency and accountability.
Partner with leadership to identify portfolio risks and operational improvements.