Loss Prevention Store Investigations Supervisor

The TJX Companies, Inc.•Mississauga, ON

10d•Onsite

About The Position

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. We’re looking for a Store Investigations Supervisor to lead a team focused on reducing theft and fraud in our stores. You’ll train and support Store Investigators to help them succeed, and work closely with Store Management and Analytics teams to improve strategies and use resources effectively. Join us to make a real impact on Loss Prevention while building a strong, positive team environment.

Requirements

At least 5 years of investigation experience, with a minimum of 2 years in a management or supervisory role.
A provincial security license is required in some provinces. Applicants must be licensed under applicable provincial laws before starting and must maintain the license if legally required.
Demonstrated leadership skills, acting as a collaborative partner with senior management and positively influencing staff.
Strong technical aptitude and willingness to use relevant technologies.
Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook).

Responsibilities

Guide a team of Store Investigators in daily activities to prevent theft and fraud, ensuring they have the resources and support needed to be effective.
Oversee scheduling, labor allocation, payroll, and attendance, making sure the team is well-organized and productive.
Train and develop Store Investigators, setting goals and expectations, reviewing performance, and creating development plans for each team member.
Work with the Analytics Manager to allocate resources effectively and identify training opportunities. Partner with Store Management to gather feedback and improve Loss Prevention practices.
Ensure investigators maintain accurate records of apprehensions and external issues, and share relevant intelligence with Loss Prevention partners and stores.
Generate monthly KPI reports to identify trends and provide insights to leadership and field Loss Prevention partners.