Loss Prevention Specialist
About The Position
This role involves completing risk reviews of checks and accounts, investigating potential fraud, and managing risk exposure for the bank. The specialist will place or revise Regulation CC holds, initiate account closings/reversals, and create Verafin cases. Responsibilities also include processing return notices, communicating professionally with various stakeholders, and handling a large volume of work accurately and compliantly. The position requires making decisions on routine issues within guidelines and providing assistance to branches and contact centers. Regular attendance and punctuality are expected, along with performing other assigned duties.
Requirements
- At least 18 years of age
- High school diploma or equivalent
- Working knowledge of Microsoft Office and general office equipment
- Able to communicate in a professional manner verbally and in writing
- Able to work independently to meet deadlines but remain flexible
- Well-organized, with sharp attention to detail
- Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
- Strong customer service skills (both internal and external customers)
- Must successfully pass background investigation according to company policy
- Must be able to get along with co-workers and work effectively in a team environment
Nice To Haves
- Position level will be dependent upon internal and external experience
Responsibilities
- Complete risk review of checks accepted for negotiation
- Complete holistic risk review of accounts
- Investigate potential risk/fraudulent activity
- Place or revise Regulation CC holds to reduce the exposure of risk to the bank and ensure holds are compliant
- Initiate internal account closings/reversals
- Initiate Verafin cases
- Process return notices
- Professionally communicate via phone, email and/or letters with other bank employees, financial institutions, account holders, and/or makers
- Complete large volumes of work accurately and in a timely manner, ensuring compliance with policies, procedures, and assigned approval limits
- Make decisions on routine issues in accordance with the Loss Prevention guidelines and assigned approval limits
- Provide branch and contact center assistance with minimal assistance
- Regular and predictable attendance and punctuality
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
