Loss Prevention Specialist

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.•Cincinnati, OH

9d•Onsite

About The Position

Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years. The Loss Prevention Specialist supports the organization's Loss Prevention program by identifying, assessing, and addressing risks that may result in theft, fraud, safety or security incidents, property loss, financial loss, or other business disruption. This position serves as a hands-on resource across the organization's stores, facilities, and operations, with primary responsibility for routine loss prevention activities including camera and security technology, store risk assessments, exception and risk analysis, incident response, and investigations. The Specialist works closely with the Loss Prevention Manager and business partners to identify emerging risks, implement corrective actions, and strengthen practices that protect employees, customers, organizational assets, and the communities the organization serves.

Requirements

High school diploma or equivalent experience.
Knowledge of the retail environment and operational processes.
Knowledge of loss prevention processes, procedures, and programs.
Working knowledge of investigation processes and fact-finding techniques.
Knowledge of general safety and security practices applicable to a retail or multi-site environment.
Strong computer skills and ability to learn and utilize technology-based security and reporting systems.
Strong verbal and written communication skills.
Strong analytical and problem-solving skills.
Sound judgment and decision-making ability.
Ability to maintain confidentiality and handle sensitive information appropriately.
Strong interpersonal and relationship-building skills.
Strong organizational skills and ability to manage multiple priorities.
Ability to work independently while maintaining appropriate communication with the Loss Prevention Manager.
Willingness and ability to respond to urgent Loss Prevention matters outside normal business hours when required.

Responsibilities

Monitor camera functionality and identify outages, blind spots, positioning concerns, or other technology issues that may create security or loss prevention risks.
Support implementation and ongoing monitoring of AI-enabled camera technology and other loss prevention technology.
Identify opportunities to improve the effectiveness, coverage, and reliability of security systems and make recommendations to the Loss Prevention Manager.
Maintain appropriate documentation regarding camera locations, equipment issues, installations, repairs, and other technology-related activities.
Support longer-term technology replacement and modernization initiatives as directed by the Loss Prevention Manager.
Conduct regular in-person store, facility, and operational site audits to identify loss prevention, safety, security, and process risks.
Conduct remote reviews and follow-up assessments as appropriate.
Evaluate adherence to established loss prevention, security, safety, and operational practices.
Document audit findings, identify areas requiring corrective action, and monitor follow-up through completion.
Review available exception reports and other operational information to identify potential loss, theft, fraud, process breakdowns, or other risk.
Identify unusual activity, trends, anomalies, or recurring issues that may warrant additional review or investigation.
Conduct appropriate follow-up based on identified exceptions and risk indicators.
Escalate significant, recurring, or complex issues to the Loss Prevention Manager.
Maintain appropriate documentation of findings, actions, and outcomes.
Conduct routine investigations involving suspected theft, fraud, policy violations, property loss, employee or customer incidents, and other matters assigned by the Loss Prevention Manager.
Gather and preserve relevant information, including video, records, statements, photographs, and other documentation.
Prepare clear, objective, and timely investigative documentation.
Coordinate with Human Resources, Safety, Retail Management, Operations, and other business partners as appropriate.
Escalate investigations involving significant financial loss, serious employee relations concerns, violence or threats of violence, sensitive allegations, legal or regulatory concerns, senior leaders, or other high-profile or complex circumstances.