Loss Prevention/Security

Marcus Corporation•Omaha, NE

11h•Onsite

About The Position

The Omaha Marriott at the Capitol District is seeking a dedicated Loss Prevention/Security Lead Officer to join their dynamic team. This role is integral in creating a safe and comfortable environment for guests and associates, detecting suspicious behavior, and preventing vandalism, thefts, or other unlawful behavior. The Omaha Marriott Downtown is an upscale hotel located in the heart of downtown Omaha, known for its world-class hospitality and commitment to outstanding guest experiences, superior style, and service excellence.

Requirements

High school diploma or equivalent required.
Strong attention to detail and the ability to observe and respond to emergency situations.
Excellent interpersonal, communication, and listening skills, including fluency in English (spoken and written).
Proven ability to handle guest and employee concerns with empathy, professionalism, and problem-solving.
Physically able to stand, walk, move continuously, and remain alert throughout long shifts.
Valid driver's license with a clean driving record per company policy.
Professional appearance and demeanor with strong telephone etiquette and customer service presence.
Ability to work a flexible schedule including days, nights, weekends and holidays, with the ability to perform well under pressure.

Nice To Haves

Hospitality, guest service, or security experience preferred.

Responsibilities

Monitor hotel security by patrolling premises, reviewing surveillance footage, and responding promptly to emergencies and suspicious activities.
Enforce policies and procedures, including safety checks, ID verification, and compliance with OSHA and brand standards.
Complete incident reports, including investigating security issues, handling guest disputes, and documenting detailed reports and logs.
Oversee Lost and Found operations and ensure accurate record-keeping through systems like Charger-back.
Guide staff on emergency procedures, security protocols, and customer service during high-stress situations.
Support hotel operations, assisting front desk, bell staff, and transporting guests as needed while maintaining high guest service standards.
Participate in safety initiatives, inspections, audits, and meetings to maintain a safe and secure environment for guests and associates.

Benefits

A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another while maintaining your service with the company
Early wage access
Paid time off
Medical, dental, and vision insurance (offered after 30 days of employment)
Company-paid life insurance
Employee assistance program offer
401k with employer match