Loss Prevention Officer

AccorHotel•Miami, FL

5d•Onsite

About The Position

Purpose: To ensure that the hotel guests, heartists, and hotel property are maintained in a safe and secure environment. Respond to people’s needs, accidents, incidents in a fast and efficient manner to degrease losses and increase safety and wellness. Accurately reporting all incidents and actions taken in the shift. Reports to: Director of Loss Prevention Essential Functions: Performs Security rounds of the hotel as follows: Restaurant. All lobby areas and the heartists entrance and garage. Penthouse, banquet rooms, pool deck. All guest floors. Executive offices. Service levels. (heart of the house areas) Outside areas (sidewalks, front and back of the hotel) Loading dock. Patrols all locations requiring special attention as frequently as possible. Writes workers’ compensation incident reports and take appropriate actions dealing with medical situations and emergencies. Responsible to handle, log and store lost and found items. Responds to guest requests about lost and found. Responds immediately to emergency incidents and security requests as assigned. Ensures maximum guest, heartists, and hotel safety and security at all times. Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures. Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established security procedures. Performs duties as assigned by the Director of Rooms and Loss Prevention Manager and Loss Prevention Supervisors, and responds to the directions from any Executive Committee member or Department’s Managers. Creates and maintains the highest standards of safety and security at all times, being professional in attitude, appearance, and application of duties. Checks heartists leaving and entering the hotel at the beginning and end of the shifts, or at any time when a heartist leaves the hotel. Collects all package passes and inspects parcels taken from the hotel. Monitors the security of the deliveries. Confiscates all unauthorized parcels and notifies the Director of Rooms and Loss Prevention Manager and the appropriate department head of the situations, logs it. Checks all I.D's of the hotel visitors, vendors, applicants and escort them to the appropriate location. Notifies the department head involved for permission for non-staff personnel to enter the premises. Monitor heartists entrance, checking I.D. cards. Maintain visitor's log - issue passes. Enforce package pass policy. Enforce heartists entrance and parking policy. Distribute heartists documents or messages as necessary. Submit end of shift report. Maintain shift, Laundry and Lost and Found Log Work special events securing the areas as required by DOE. Does not leave assigned station unless properly relieved as specified by the Director of Rooms, or Loss Prevention Manager. Performs all necessary clerical requirements of the Loss Prevention Department under the supervision of the Loss Prevention Supervisor. This includes filing, processing work orders, ordering supplies, maintaining necessary schedules, and posting bulletin board information, cleaning and organizing the office areas. Protects hotel from admission of undesirables and others not conducting legitimate business within the premises. Hotel Specific Essential Functions: Conduct locker rooms inspections Patrol of all areas of the hotel. Monitor life and safety systems to include fire panels, cameras. Perform investigations as needed. Responds to police officials in the building, to include fire department. Any other assignments by management. Flexibility to work different shifts to include overnight as per business needs. Execute all emergency protocols.

Requirements

Ability to read, write and speak in English.
Flexibility

Nice To Haves

Spanish is a plus.

Responsibilities

Performs Security rounds of the hotel in various areas including restaurant, lobby, guest floors, executive offices, service levels, outside areas, and loading dock.
Patrols all locations requiring special attention frequently.
Writes workers’ compensation incident reports and handles medical situations and emergencies.
Handles, logs, and stores lost and found items, and responds to guest requests about them.
Responds immediately to emergency incidents and security requests.
Ensures maximum guest, heartist, and hotel safety and security.
Enforces hotel policies and procedures courteously and firmly.
Reports in writing on all activities during each shift, with oral reports and emergency notifications as directed.
Checks heartists entering and leaving the hotel, collecting package passes and inspecting parcels.
Monitors the security of deliveries.
Confiscates unauthorized parcels and notifies relevant management.
Checks IDs of hotel visitors, vendors, and applicants, and escorts them.
Monitors heartist entrance and checks ID cards.
Maintains visitor's log and issues passes.
Enforces package pass policy, heartist entrance policy, and parking policy.
Distributes heartist documents or messages.
Submits end of shift report.
Maintains shift, Laundry, and Lost and Found Log.
Works special events securing areas as required.
Does not leave assigned station unless properly relieved.
Performs clerical duties for the Loss Prevention Department, including filing, processing work orders, ordering supplies, maintaining schedules, and organizing office areas.
Protects the hotel from undesirables and those not conducting legitimate business.
Conducts locker room inspections.
Monitors life and safety systems, including fire panels and cameras.
Performs investigations as needed.
Responds to police and fire department officials in the building.
Executes all emergency protocols.