LOSS PREVENTION OFFICER

MDM Group Marriotts•Miami, FL

7d•$16 - $18•Onsite

About The Position

The Loss Prevention Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems. This role involves locking property entrances when required, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR as needed. The officer will assist guests and employees during emergencies, notify appropriate individuals of incidents, and defuse guest/employee disturbances, calling for outside assistance if necessary. A key part of the role is completing incident reports to document all Security/Loss Prevention related incidents, handling interruptions and complaints, and resolving safety hazard situations. The officer will escort unwelcome persons from the property and report to scenes of vehicle accidents/thefts, using proper code responses for assistance. Maintaining confidentiality of all Security/Loss Prevention and property reports/documents is crucial, releasing information only to authorized individuals. The role also includes conducting investigations, gathering evidence, and conducting interviews with relevant parties. Additionally, the officer must follow all company policies and procedures, report accidents and unsafe conditions, complete safety training, ensure a clean and professional appearance, protect company assets, and provide excellent guest service by welcoming and addressing guest needs. This includes assisting individuals with disabilities, speaking clearly and professionally, developing positive working relationships, and complying with quality assurance standards. The role requires standing, sitting, or walking for extended periods and may involve moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Some states may have additional licensing/registration requirements.

Requirements

High School diploma/ G.E.D. Equivalent.
Mandatory Class “D” (valid) license.

Nice To Haves

No work experience is required.
No supervisory experience is required.

Responsibilities

Patrol all areas of the property by foot or vehicle using specified equipment to ensure guest and meeting rooms are secure and assist guests with room access.
Monitor Closed Circuit Televisions (CCTV), perimeter alarm systems, duress alarms, and fire life safety systems to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded.
Lock property entrances during designated times.
Conduct daily physical hazard inspections and report any unsafe conditions or work practices.
Respond to the scene of guest or employee accidents and determine if emergency aid is required.
Administer first aid/CPR to guests or employees as required.
Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.
Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.
Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting the incident.
Respond to domestic problems with guests and call for outside assistance if necessary.
Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
Resolve safety hazard situations.
Escort any unwelcome people (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents/thefts and document all required information.
Call for assistance using proper code responses.
Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged.
Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.
Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters).
Report work-related accidents, or other injuries immediately upon occurrence to the manager/supervisor.
Maintain awareness of undesirable persons on property premises.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood-borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Complete appropriate safety training and certifications to perform work tasks.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect company tools, equipment, machines, or other assets by company policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Address guests' service needs in a professional, positive, and timely manner.
Assist individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust.
Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Speak to guests and co-workers using clear, appropriate and professional language.
Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers, and two-way radios, email).
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.