Loss Prevention Officer

Marriott•Toronto, ON

53d•CA$30 - CA$33•Onsite

About The Position

The Loss Prevention Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems. This role involves locking property entrances when required, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR. The officer will assist guests and employees during emergency situations, notify appropriate individuals of incidents, and defuse guest/employee disturbances, calling for outside assistance if necessary. Key duties include completing incident reports, handling interruptions and complaints, resolving safety hazard situations, and escorting unwelcome persons from the property. The role also requires reporting to scenes of vehicle accidents/thefts, using proper code responses, and completing a Loss Prevention shift summary/daily activity report. Maintaining confidentiality of all security and property reports and documents is crucial, as is conducting investigations, gathering evidence, and conducting interviews. The position also involves following all company policies and procedures, reporting accidents and unsafe conditions, completing safety training, ensuring a clean and professional appearance, protecting company assets, and welcoming guests according to company standards. Anticipating and addressing guest needs, assisting individuals with disabilities, and thanking guests with appreciation are also part of the role. Communication skills are important, requiring clear and professional language and accurate written documentation. Developing and maintaining positive working relationships and supporting team goals are essential, as is complying with quality assurance standards. The role requires the ability to stand, sit, or walk for extended periods, and may involve additional state-specific licensing or registration requirements. Visual verification of information in various formats and inspection of tools and equipment are necessary. The officer must be proficient in using computers and point-of-sale systems, and be able to move at a speed required to respond to work situations, including running, walking, or jogging. Physical tasks include moving, lifting, carrying, pushing, pulling, and placing objects, with specific weight limits and requirements for assistance. Fine motor skills, hand-eye coordination, and the ability to move through narrow, confined, or elevated spaces, as well as over sloping, uneven, or slippery surfaces and stairs, are required. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, are also part of the physical demands. Other reasonable job duties may be requested by Supervisors.

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Responsibilities

Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors