Loss Prevention Officer

Concord Hospitality Enterprises•Duluth, GA

12d•Onsite

About The Position

Concord Hospitality is seeking a Loss Prevention Officer to join their team. This role is responsible for ensuring the safety and security of guests, associates, and hotel assets. The ideal candidate will have prior experience in security, law enforcement, or hospitality, possess strong interpersonal and customer service skills, and be able to remain dependable in high-pressure situations. Concord Hospitality offers a supportive "Associate First" culture with a focus on training, development, and work-life balance.

Requirements

Prior experience in security, law enforcement, or hospitality preferred.
Strong interpersonal and customer service skills with a calm, professional demeanor.
Ability to remain dependable and reliable in high-pressure situations.
Knowledge of safety and emergency procedures.
Detail-oriented with strong organizational and documentation skills.
Flexibility to work varied shifts, including nights, weekends, and holidays.

Responsibilities

Patrol hotel property to ensure the safety of guests, associates, and assets.
Respond to house calls, assisting guests and employees with safety, security, and operational needs.
Initiate and follow up on investigations of crimes committed against the hotel or individuals.
Assist sick or injured guests and employees, ensuring proper documentation and reporting.
Write incident and accident reports, monitor investigations to timely conclusion, and ensure appropriate follow-up.
Maintain accurate records including camera monitoring, shift activity logs, and guest/employee interactions.
Assist supervisors in checking alarm systems, fire safety systems, and monitoring building security.