Loss Prevention Officer

AccorHotel•Miami, FL

1d•Onsite

About The Position

Purpose: To ensure that the hotel guests, heartists, and hotel property are maintained in a safe and secure environment. Respond to people’s needs, accidents, incidents in a fast and efficient manner to degrease losses and increase safety and wellness. Accurately reporting all incidents and actions taken in the shift. Accurately reporting all incidents and actions taken in the shift.

Requirements

Ability to read, write and speak in English.
Must be able to lift 50 pounds, bend, stand, walk.

Nice To Haves

Spanish is a plus.

Responsibilities

Performs Security rounds of the hotel in various areas including restaurant, lobby areas, heartists entrance and garage, penthouse, banquet rooms, pool deck, guest floors, executive offices, service levels (heart of the house areas), outside areas (sidewalks, front and back of the hotel), and loading dock.
Patrols all locations requiring special attention as frequently as possible.
Writes workers’ compensation incident reports and takes appropriate actions dealing with medical situations and emergencies.
Handles, logs, and stores lost and found items.
Responds to guest requests about lost and found.
Responds immediately to emergency incidents and security requests as assigned.
Ensures maximum guest, heartists, and hotel safety and security at all times.
Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established security procedures.
Performs duties as assigned by the Director of Rooms and Loss Prevention Manager and Loss Prevention Supervisors, and responds to the directions from any Executive Committee member or Department’s Managers.
Creates and maintains the highest standards of safety and security at all times, being professional in attitude, appearance, and application of duties.
Checks heartists leaving and entering the hotel at the beginning and end of the shifts, or at any time when a heartist leaves the hotel.
Collects all package passes and inspects parcels taken from the hotel.
Monitors the security of the deliveries.
Confiscates all unauthorized parcels and notifies the Director of Rooms and Loss Prevention Manager and the appropriate department head of the situations, logs it.
Checks all I.D's of the hotel visitors, vendors, applicants and escort them to the appropriate location.
Notifies the department head involved for permission for non-staff personnel to enter the premises.
Monitors heartists entrance, checking I.D. cards.
Maintains visitor's log - issue passes.
Enforces package pass policy.
Enforces heartists entrance and parking policy.
Distributes heartists documents or messages as necessary.
Submits end of shift report.
Maintains shift log.
Maintains lost and found log.
Maintains laundry log.
Works special events securing the areas as required by DOE.
Does not leave assigned station unless properly relieved as specified by the Director of Rooms, or Loss Prevention Manager.
Performs all necessary clerical requirements of the Loss Prevention Department under the supervision of the Loss Prevention Supervisor, including filing, processing work orders, ordering supplies, maintaining necessary schedules, and posting bulletin board information, cleaning and organizing the office areas.
Protects hotel from admission of undesirables and others not conducting legitimate business within the premises.
Conducts locker rooms inspections.
Performs Detex patrol of all areas of the hotel.
Monitors life and safety systems to include fire panels, cameras.
Performs investigations as needed.
Responds to police officials in the building, to include fire department.
Executes all emergency protocols.