Loss Prevention Officer (Full Time)

PCH Hotels & Resorts•Point Clear, AL

7h•Onsite

About The Position

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us! As a Loss Prevention Officer, you will ensure the safety and security of the hotel property, guests, and associates. Your duties include conducting regular patrols, identifying safety hazards, using surveillance technology, and maintaining a visible security presence. You will collaborate with local emergency services, operate an incident reporting system, and engage with guests to foster a safe environment. Additionally, you'll manage access control and develop response protocols for security situations. Your role is vital in creating a secure and welcoming atmosphere while providing excellent customer service.

Requirements

Ensure the safety and security of the hotel property, guests, and associates.
Conduct regular patrols.
Identify safety hazards.
Use surveillance technology.
Maintain a visible security presence.
Collaborate with local emergency services.
Operate an incident reporting system.
Engage with guests to foster a safe environment.
Manage access control.
Develop response protocols for security situations.
Provide excellent customer service.

Responsibilities

Use advanced security cameras and technology to monitor the property, detect threats, and prevent security breaches.
Conduct regular safety audits to identify and address potential hazards, ensuring a secure environment for guests and staff.
Establish communication with local law enforcement and emergency services to enhance emergency response capabilities.
Operate a digital incident reporting system to document and resolve safety hazards, security breaches, or suspicious activities.
Maintain a visible presence across the property, providing proactive assistance and fostering a sense of safety among guests and associates.
Engage with guests in a friendly, approachable manner while maintaining vigilant security measures.
Utilize access control systems to safeguard restricted areas and prevent unauthorized entry.
Develop and communicate response protocols to empower security staff to handle critical situations swiftly and effectively.