Loss Prevention Officer Supervisor (Overnight)

AccorHotel • Dallas, TX

23h • Onsite

About The Position

The Loss Prevention Officer Supervisor (Overnight) at Fairmont Dallas is responsible for training and supervising house officers. This role involves monitoring and patrolling assigned areas to ensure a safe environment for guests and employees, minimizing loss or damage, and anticipating potential problems. The supervisor must react to disturbances, prohibited conduct, and emergency situations as needed. They are expected to maintain knowledge of and comply with all departmental policies, service procedures, and standards, as well as the correct maintenance and use of equipment. The role requires anticipating guest needs, responding promptly, acknowledging all guests, and maintaining positive guest relations. The supervisor must be familiar with all hotel services, features, and local attractions to answer guest inquiries accurately and resolve guest complaints to ensure satisfaction. Key responsibilities include maintaining awareness of scheduled group activities, house count, hours of operation, and emergency procedures. They must notify local authorities when necessary, report and document incidents, and conduct health screenings for all entering the property, providing badges for contractors. The role involves issuing and maintaining records for radios and keys, inspecting employee packages, and patrolling the property to document actions. The supervisor will coordinate emergency situations, investigate duress alarms, and demonstrate proficiency with applicable codes. They will receive and assess emergency radio and telephone reports, dispatching appropriate response teams. Maintaining vigilance over monitors and alarm panels, understanding their operation, and being familiar with the fire alarm enunciator panel are crucial. The supervisor must be knowledgeable about areas to be controlled, officers on duty, building locations, emergency numbers, and available emergency services. They will resolve safety hazards, investigate suspicious persons, and conduct investigations into various complaints (theft, noise, assault, food poisoning, etc.), completing documented reports. Prompt response to guest/employee accidents, administering first aid/CPR, and communicating with EMS are required. Compliance with state regulations and hotel guidelines for handling intoxicated guests is necessary. The supervisor will also report to and document vehicle accidents/thefts, coordinate the lost and found program, and monitor surveillance cameras. Finally, they will supervise the entire Loss Prevention staff assigned to the shift and manage all fire alarms and emergencies within the property.

Requirements

• 2 years experience in security/loss prevention
• 1 year experience in similar role
• CPR First Aid certification required
• High school graduate or equivalent vocational training certificate
• Fluency in English both verbal and non-verbal
• Computer literate in Microsoft Window applications
• Knowledge of local laws, investigative methods, fire safety, and Health & Safety programs
• Highly responsible and reliable
• Strong interpersonal and problem solving skills
• Ability to work cohesively as part of a team
• Endure various physical movements throughout the work areas. Including property patrols, walking and stair climbing.
• Reach 1-2 feet.
• Remain in stationary position for 2-4 hours throughout work shift.

Nice To Haves

• Previous Hotel, Law Enforcement, or Military experience an asset
• Law enforcement proficiency certificates an asset
• Previous guest relations training in hospitality an asset

Responsibilities

• Trains and supervises house officers.
• Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage.
• Anticipates potential problems and reacts to disturbances and prohibited conduct.
• Responds to emergency situations as needed.
• Maintains complete knowledge of and complies with all departmental policies/service procedures/standards.
• Maintains complete knowledge of correct maintenance and use of equipment.
• Anticipates guests’ needs, responds promptly and acknowledges all guests.
• Maintains positive guest relations at all times.
• Resolves guest complaints, ensuring guest satisfaction.
• Maintains complete awareness of scheduled group activities and house count.
• Maintains awareness of hours of operation.
• Maintains awareness of Fire, emergency procedures manual, and business continuity plan.
• Notifies local authorities when situations warrant.
• Reports and documents any guest or employee incident.
• Conducts health screening for all employees, contractors and visitors entering property.
• Provides badges for contractors.
• Issues radios, keys to designated hotel personnel.
• Maintains accurate records and ensures the safekeeping of such.
• Inspects employee packages, purses, bags, etc. as employees enter or leave the property.
• Patrols the property, checks all designated points and documents all actions taken.
• Coordinates emergency situations.
• Investigates duress alarms.
• Demonstrates proficiency with regards to the comprehension and use of all applicable codes.
• Receives radio and telephone reports of emergency situations.
• Determines nature, location, priority of emergency and promptly dispatches emergency response and back-up as necessary.
• Maintains vigilance of all monitors and alarm panels and is familiar with their operation.
• Familiarity with the operational use of the fire alarm enunciator panel.
• Is knowledgeable of the areas to be controlled, officers on duty, building locations, emergency telephone numbers and the facilities and availability of emergency services.
• Resolves safety hazard situations.
• Investigates suspicious persons on hotel property.
• Conducts designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; completes documented reports.
• Responds to the scene of guest/employee accident promptly; administers first aid/CPR; communicates specified information to E.M.S./medical personnel as required.
• Complies with state regulations and hotel guidelines for handling intoxicated guests.
• Reports to scenes of vehicles accidents/thefts and documents specified information.
• Coordinates lost and found items program.
• Documents, organizes and stores all lost and found items given to Loss Prevention; documents guest inquiries for lost items and coordinates return of lost items to guests.
• Monitors surveillance cameras.
• Supervises the entire Loss Prevention staff assigned to the shift.
• Manages all fire alarms and emergencies within the property.

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED