LOSS PREVENTION MANAGER

MDM Group Marriotts•Miami, FL

1d•Onsite

About The Position

Manages the daily functions of the department to ensure protection of hotel assets, associates, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff established emergency procedures and implemented accident and fire prevention procedures. Position focuses on ensuring guests and associate satisfaction while achieving the operating budget.

Requirements

High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
Must have valid Class “D” License
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for the protection of people, data and property.
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Responsibilities

Communicating, Monitoring, and Ensuring Safety Standards - Communicating the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.
Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
Implementing Controls to Manage Risk - Implementing action plans to monitor and control risk.
Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Managing Daily Operations of the area or department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
Ensures the Duty of Care process is being followed for the protection of guests and associates.
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
Ensures proper key control guidelines are being followed in loss prevention and in the hotel.
Monitors all unusual activities in and around the hotel that would impair the well being of guests and associates.
Ensures all new hires are trained on loss prevention policies and procedures.
Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Develops liaison with local law enforcement and emergency services.
Ensures compliance with applicable federal, state and local law and safety regulations.
Completes associate performance reviews in a timely manner.
Provides an open door policy.
Oversees and guides the efforts of the Accident Prevention Committee.
Establishes a training program to routinely train the loss prevention department and other hotel departments on topics related to safety and security.
Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
Ensures all associates are trained on the four parts of OSHA.
Oversees all investigations for incidents related to both guests and associates.
Oversees first aid program for guests and associates.
Develops detailed "shut down" procedures for the hotel to ensure that all areas are secured at the appropriate times.
Trains officers to ensure that they report and document all safety hazards and improper lighting to the appropriate departments through the hotel work order system.
Follows up on all unusual activities in and around the hotel that would impair the well being of guests and associates.
Enforces brand Standard Operating Procedures through documentation efforts.
Ensures that a monthly checklist is developed for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
Ensures that patrols that incorporate an inspection tour recording system encompass all areas of the hotel's interior and exterior.