Loss Prevention Investigator

Ashley Furniture Industries•Union City, GA

25d•Onsite

About The Position

Grow your career by working with a team that is committed to keeping our organization safe. From building security to emergency response, you’ll proactively search for ways to improve our processes and systems. Investigations & Case Management • Conduct thorough investigations into suspected theft, fraud, inventory shrink, mis-shipments, or other loss-related incidents. • Gather, analyze, and preserve evidence including CCTV footage, access-control data, inventory records, and witness statements. • Interview employees, drivers, contractors, and witnesses using professional interviewing techniques. • Prepare detailed written reports, case files, and evidence summaries for internal use and potential legal action. • Maintain confidentiality and ensure integrity of all investigations. Operational Audits & Compliance • Perform routine and targeted audits of distribution center processes such as receiving, picking, packing, shipping, returns, and transportation. • Identify process gaps, security vulnerabilities, and non-compliance with company policies or regulatory standards. • Partner with operations leadership to recommend corrective actions and preventive measures. • Monitor adherence to physical security protocols (CCTV, alarms, access control, seal integrity, trailer checks, etc.). Loss Prevention Programs • Support loss prevention initiatives, awareness training, and educational programs for staff and supervisors. • Analyze shrink trends, exceptions, and data patterns to identify areas of risk and emerging issues. • Assist in developing and implementing procedures to reduce shrinkage, improve inventory accuracy, and enhance asset protection. Collaboration & Communication • Build strong partnerships with distribution center management, HR, safety teams, transportation managers, and corporate loss prevention staff. • Work with local law enforcement on criminal cases, subpoenas, evidence handling, and prosecution when required. • Deliver clear communication and follow-up on investigation outcomes, audit findings, and risk mitigation strategies.

Requirements

Experience in loss prevention, investigations, asset protection, security, or related field (retail or distribution preferred).
Strong investigative and interviewing skills (e.g., Wicklander-Zulawski or Reid method preferred).
Ability to analyze data, identify trends, and handle complex information.
Strong written and verbal communication skills.
High integrity, sound judgment, and ability to handle sensitive matters discreetly.
Proficiency with security systems (CCTV, access control, incident management software) and MS Office tools.
Ability to work flexible hours, including occasional nights, weekends, and travel between facilities.

Nice To Haves

Experience in distribution/warehouse operations, supply chain, transportation, or logistics.
Knowledge of OSHA, workplace safety, and compliance requirements.
Certification in LP (Asset Protection) or criminal justice background.

Responsibilities

Conduct thorough investigations into suspected theft, fraud, inventory shrink, mis-shipments, or other loss-related incidents.
Gather, analyze, and preserve evidence including CCTV footage, access-control data, inventory records, and witness statements.
Interview employees, drivers, contractors, and witnesses using professional interviewing techniques.
Prepare detailed written reports, case files, and evidence summaries for internal use and potential legal action.
Maintain confidentiality and ensure integrity of all investigations.
Perform routine and targeted audits of distribution center processes such as receiving, picking, packing, shipping, returns, and transportation.
Identify process gaps, security vulnerabilities, and non-compliance with company policies or regulatory standards.
Partner with operations leadership to recommend corrective actions and preventive measures.
Monitor adherence to physical security protocols (CCTV, alarms, access control, seal integrity, trailer checks, etc.).
Support loss prevention initiatives, awareness training, and educational programs for staff and supervisors.
Analyze shrink trends, exceptions, and data patterns to identify areas of risk and emerging issues.
Assist in developing and implementing procedures to reduce shrinkage, improve inventory accuracy, and enhance asset protection.
Build strong partnerships with distribution center management, HR, safety teams, transportation managers, and corporate loss prevention staff.
Work with local law enforcement on criminal cases, subpoenas, evidence handling, and prosecution when required.
Deliver clear communication and follow-up on investigation outcomes, audit findings, and risk mitigation strategies.