Full-time Overnight Loss Prevention Guard

Concord Hospitality Enterprises•Durham, NC

18h•Onsite

About The Position

We are hiring a Loss Prevention Officer. You assist in providing our guests a safe haven as well as or fellow team members a safe and productive work zone. Dependability, reliability, and calmness is needed in this role to be successful. You must be Customer Service oriented but always have safety as your top concern. Our owners will rely on you to protect the asset – the hotel specifically including the building, grounds and equipment. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Summary: Position is responsible for the safeguarding of hotel property, assets, guests, visitors and our associates.

Requirements

Dependability
Reliability
Calmness
Customer Service oriented
Safety as top concern

Nice To Haves

Overnight availability

Responsibilities

Patrol hotel property to ensure the safety of our guests and employees and to protect the hotel assets.
Answer house calls, assist guests and employees with respect to safety, security and hotel operations.
Initiate and follow up all investigations of crimes committed against hotel and persons.
Assist sick or injured guests or employees, ensuring documentation and disposition of reports
Initiate investigations, write incident reports/accident reports, monitors investigations to their timely conclusion and ensure appropriate follow up with guests, visitors and employees.
Document all contacts at hotel and Concord as deemed necessary.
Maintain accurate records while performing basic duties including but not limited to camera monitoring, shift activity log, codebook and employee and guest binder interaction.
Assist supervisor in checking alarm systems and safety and fire department systems, closely monitoring security of building doors, service areas and delivery areas.