Loss Prevention Detective Homegoods - Full Time Investigator

The TJX Companies, Inc.•Seattle, WA

21h•Onsite

About The Position

This is a full-time investigator position for HomeGoods at TJX Companies. The role involves completing daily tasks for store loss prevention and safety programs, maintaining positive relationships with store management, and conducting apprehensions within established policies. The investigator will communicate with store associates on damage and shrink initiatives, identify and resolve internal and external theft, and adhere to shoplifter guidelines. The position also requires providing excellent customer service, promoting a culture of honesty and integrity, and maintaining confidentiality. Responsibilities include observing, apprehending, and deterring dishonesty, participating in investigations and surveillance, ensuring apprehensions are consistent with store theft activity, and completing/distributing paperwork accurately and timely. The role also involves maintaining evidence, understanding law enforcement procedures, and participating in legal activities. The investigator will coordinate and complete shrink-related activities with store management, adhere to labor laws and policies, and support store shrink reduction goals and programs. Promoting safety awareness and maintaining a safe environment are also key aspects of the role.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time management skills.
Investigative / analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Standout colleague, working effectively with peers and supervisors to accomplish tasks.
Able to work a flexible schedule to support business needs.
0-2 years retail or security experience.

Responsibilities

Completes the daily tasks required for Store Loss Prevention and safety programs.
Maintains positive relationships with Store Management.
Conducts apprehensions within established policies and guidelines.
Communicates with store Associates on damage and shrink initiatives.
Identifies and resolves internal and external theft.
Adheres to established shoplifter guidelines and policies.
Provides timely, courteous and knowledgeable service to customers.
Promotes a culture of honesty and integrity; maintains confidentiality.
Observes, apprehends, and/or deters any acts of dishonesty from outside sources.
Participates in investigations and surveillance as assigned.
Ensures apprehensions are consistent with store theft activity.
Completes and distributes paperwork in an accurate and timely manner.
Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.).
Coordinates and complete shrink related activities in partnership with Store Management.
Adheres to all labor laws, policies, and procedures.
Supports and participates in store shrink reduction goals and programs.
Encourages Associate use of shrink reduction resources.
Promotes safety awareness and supports maintenance of a safe environment.