TJ Maxx Roseville Loss Prevention Customer Service Associate

TJX•Roseville, MI

7d•$14 - $19•Onsite

About The Position

TJ Maxx is seeking a Loss Prevention Customer Service Associate to support the District Loss Prevention Manager and Store Management. This role focuses on acting as a visual deterrent to prevent potential loss and dishonesty, while also wearing a body-worn camera. The associate will support a positive customer shopping experience, maintain a strong partnership with store teams and loss prevention, and exercise sound judgment to ensure safety and protect the Company brand. Adherence to Company policies, culture, and values is essential. The role involves maintaining a professional stance at the front of the store, greeting customers, responding to requests, observing and reporting suspicious behavior, and performing closing safety sweeps. Incident documentation in AIIM Case Management is also required.

Requirements

Strong verbal and written communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Able to stand for long periods of time
0-2 years retail or security experience

Responsibilities

Act as a visual deterrent to prevent potential loss/dishonesty
Review and understand the Store Emergency Response Guide
Wear a complete Company approved uniform including a Body Worn Camera
Greet customers appropriately, demonstrate courtesy and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
Observe and report any suspicious behavior or critical incidents to LP or store management
Perform a closing safety sweep of the store with a member of management
Adhere to all Company Policy and Procedure
Document required incidents in AIIM Case Management
Perform other duties as assigned