Loss Prevention Coordinator

Smithfield Foods•Suffolk, VA

About The Position

The Loss Prevention Coordinator plays a key role in supporting Smithfield’s Loss Prevention team by identifying, investigating, and managing delivery-related freight claims while helping minimize financial impact to the business. This role works closely with cross-functional partners—including Sales, Operations, Customer Service, Transportation, and external carrier partners—to resolve product issues, ensure timely claim decisions, and drive improvements that enhance service levels and profitability. The position also helps maintain strong customer relationships, supports process optimization, and promotes a culture of accuracy, accountability, and continuous improvement.

Requirements

High School Diploma or GED and 2+ years of relevant experience in logistics, customer service, claims processing, or related field, required.
Proficient in Microsoft Office, especially Excel, with the ability to manage and interpret data accurately.
Strong attention to detail with the ability to identify root causes, analyze discrepancies, and recommend corrective actions.
Excellent written and verbal communication skills with the ability to interact effectively with internal teams, customers, and carrier partners.
Highly organized, dependable, and able to manage multiple tasks in a fast-paced environment while maintaining accuracy and follow-through.
Ability to work well with others, be respectful, approachable, and team-oriented while building strong working relationships and supporting a positive work environment.

Nice To Haves

Bachelor's Degree, preferred.
Prior food industry or retail experience, preferred.
SAP experience is a plus.

Responsibilities

Review daily Over, Short & Damaged (OS&D) occurrences—including refused product, quantity discrepancies, quality-related exceptions, and carrier claims—to identify issues and determine appropriate next steps.
Compile and distribute daily Claims Reports as requested, ensuring information is complete, accurate, and delivered on time.
Continuously monitor and follow up on outstanding OS&D issues to ensure timely resolution in alignment with departmental requirements.
Communicate with internal teams, external partners, customers, and carriers to reinforce departmental expectations and gather details needed for claim resolution.
Collaborate with the Loss Prevention team to investigate delivery discrepancies, determine root causes, and recommend/track corrective actions that prevent recurring issues.
Process necessary inventory and customer account adjustments related to confirmed OS&D discrepancies.