Loss Prevention Attendant

Zachry•San Antonio, TX

8d•Onsite

About The Position

The Loss Prevention Officer is responsible for maintaining the safety and security of hotel guests, team members, and property. This role provides a visible security presence, monitors hotel activity, responds to incidents and emergencies, and enforces hotel safety and security policies. The Loss Prevention Officer plays a critical role in protecting assets and ensuring a safe, welcoming environment within a full-service hotel.

Requirements

High School Diploma or equivalent required.
Strong observation, judgment, and decision-making skills.
Ability to remain calm and professional in emergency situations.
Strong written and verbal communication skills.
Ability to patrol on foot and stand for extended periods.
Ability to write clear and accurate reports.
Basic computer skills for reporting and documentation.
Ability to work flexible schedules including nights, weekends, and holidays.
Professional appearance and adherence to grooming standards.
Strong commitment to safety, integrity, and guest service.
CPR Certification required.

Nice To Haves

Previous security or loss prevention experience preferred.
Experience in hospitality, hotel, or service-oriented environments preferred.
Training in emergency response or safety procedures preferred.

Responsibilities

Patrol hotel property, including guest rooms, public areas, and back-of-house spaces, to ensure safety and security.
Monitor entrances, exits, and access points to prevent unauthorized entry.
Enforce hotel safety, security, and loss prevention policies and procedures.
Maintain a visible presence to deter theft, vandalism, and unsafe behavior.
Respond promptly to incidents including disturbances, accidents, thefts, and emergencies.
Provide assistance during medical situations, evacuations, and fire alarms.
Document incidents accurately and prepare detailed reports.
Preserve evidence and follow proper procedures during investigations.
Assist guests and team members in a professional, calm, and courteous manner.
Address safety or security concerns promptly and escalate issues as needed.
Support VIP guests, special events, and high-traffic periods.
Provide directions and basic assistance as requested.
Monitor CCTV systems and security alarms as assigned.
Conduct routine inspections to identify hazards, suspicious activity, or policy violations.
Report maintenance or safety concerns to the appropriate department.
Support key control and access log procedures.
Follow all company policies, safety procedures, and emergency response protocols.
Assist with fire life safety procedures and emergency drills.
Support audits, inspections, and loss prevention initiatives.
Maintain confidentiality of sensitive information.
Participate in training sessions and department meetings.
Assist with crowd control and traffic management during peak periods.
Perform other duties as assigned to support hotel operations.
Maintain reliable and consistent attendance as an essential function of the job.
Assist with Lost & Found procedures.