Loss Prevention Associate II

TJX•Vallejo, CA

2d•Onsite

About The Position

The Loss Prevention Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visual deterrent to potential loss or dishonesty while wearing a company-approved uniform and body-worn camera. The associate supports a positive customer shopping experience and maintains strong partnerships with store teams and loss prevention. The position requires sound judgment to protect personal and customer safety and the Company brand, along with adherence to company policies, culture, and values. Duties include maintaining a professional presence at the front of the store or in a department, greeting and assisting customers by directing requests to management or customer service using a company-issued radio, observing and reporting suspicious behavior or critical incidents, completing a closing safety sweep with a member of management, and documenting required incidents in AIIM Case Management. Other duties may be assigned.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Maintain a proper and professional stance in the designated area at the front of the store.
Act as a visual deterrent to prevent potential loss or dishonesty.
Review and understand the Store Emergency Response Guide.
Wear a complete company-approved uniform, including a body-worn camera.
Greet customers appropriately and demonstrate courtesy and respect.
Establish and maintain a position at the front of the store or in a department.
Respond to customer requests for assistance by referring customers to store management or customer service via a company-issued radio.
Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
Perform a closing safety sweep of the store with a member of management.
Adhere to all company policies and procedures.
Document required incidents in AIIM Case Management.
Perform other duties as assigned.