Area Loss Prevention Agent

POP MART • New York, NY

4d • $75,000 - $85,000 • Hybrid

About The Position

The Loss Prevention Agent plays a critical role in protecting POP MART's people, merchandise, assets, and brand by helping maintain a safe, secure, and compliant retail environment. Supporting multiple retail locations throughout the Philadelphia and Mid-Atlantic region, this field-based role partners closely with Store Leadership, Retail Operations, Human Resources, and Loss Prevention leadership to identify risks, investigate incidents, and strengthen operational controls. This position is ideal for an experienced retail loss prevention or asset protection professional who thrives in a fast-paced environment, demonstrates strong integrity, and takes a proactive approach to reducing shrink, improving operational compliance, and supporting store teams. Success in this role requires excellent observational skills, sound judgment, strong communication, and the ability to balance investigative work with relationship building. This is a field-based position supporting retail locations throughout the Philadelphia and Mid-Atlantic market. Regular travel between stores is required.

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree is preferred.
• 3-5 years of experience in retail loss prevention, asset protection, retail operations, law enforcement, military, or a related field.
• Experience conducting investigations and preparing detailed incident reports.
• Strong knowledge of retail operations, inventory controls, operational compliance, and loss prevention practices.
• Excellent observational, analytical, and problem-solving skills.
• Ability to remain calm, professional, and objective in high-pressure situations.
• Strong interpersonal skills with the ability to influence and build relationships across multiple levels of the organization.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and experience using incident reporting or case management systems.
• Valid driver's license with the ability to travel extensively throughout the assigned territory.

Nice To Haves

• LP Qualified (LPQ), LPC, Wicklander-Zulawski (WZ), or other loss prevention certifications.
• Experience supporting multi-unit retail organizations.
• Experience reviewing CCTV footage and electronic surveillance systems.
• Knowledge of inventory control systems, exception reporting, and retail analytics.
• Experience conducting interviews and internal investigations.
• Passion for retail, entertainment, consumer products, or specialty retail environments.

Responsibilities

• Monitor store activity to identify theft, fraud, operational risks, and safety concerns.
• Conduct proactive investigations into internal and external theft, policy violations, and security incidents.
• Prepare thorough, accurate, and timely reports documenting investigations, observations, and incident findings.
• Support efforts to reduce inventory shrink and minimize financial loss through proactive loss prevention strategies.
• Partner with Loss Prevention leadership to identify emerging risks and recommend preventative solutions.
• Conduct operational audits to ensure stores are following company policies, cash handling procedures, inventory controls, and security standards.
• Verify compliance with loss prevention programs, operational procedures, and company policies.
• Identify opportunities to strengthen operational controls and reduce vulnerabilities.
• Support quarterly inventory counts, cycle counts, and inventory accuracy initiatives.
• Assist stores in implementing corrective action plans resulting from audit findings.
• Build strong partnerships with Store Managers and field leadership to promote a culture of accountability and asset protection.
• Coach store teams on shrink awareness, theft prevention, safety practices, and operational compliance.
• Provide guidance on loss prevention best practices while reinforcing company policies and procedures.
• Support new store openings and operational initiatives by ensuring security standards are implemented from day one.
• Serve as a trusted resource for store teams regarding asset protection and security concerns.
• Respond appropriately to theft, emergencies, accidents, and other security-related incidents.
• Ensure stores maintain a safe environment for employees, customers, and business partners.
• Support investigations involving workplace incidents, safety concerns, or policy violations.
• Escalate significant incidents to Loss Prevention leadership while coordinating with local law enforcement when appropriate.
• Promote a culture of safety through education, awareness, and consistent execution of company standards.
• Partner with Retail Operations, Human Resources, Facilities, Legal, and Store Leadership to resolve operational issues impacting safety or security.
• Support company initiatives designed to improve inventory accuracy, operational efficiency, and compliance.
• Assist with special investigations, audits, and projects as assigned.
• Maintain confidentiality while handling sensitive employee and business information.

Benefits

• medical
• dental
• vision
• 401(k)
• paid time off
• paid sick leave
• family leave
• Professional development through ongoing training, certifications, and leadership development opportunities.
• Career advancement opportunities within one of the world's fastest-growing entertainment and retail brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree