Loss Prevention Agent - Langham Huntington, Pasadena

Langham Hotel•United States,

4d•$25 - $28•Onsite

About The Position

The Langham Huntington, Pasadena, Los Angeles is seeking a Loss Prevention Agent to perform protective and enforcement functions in a courteous and restrained manner. This role is crucial for maintaining a safe and secure environment by coping with emergencies, undesired conduct, disturbances, and threats to life and property. The hotel is located in Pasadena, California, near historic sites and a vibrant shopping and entertainment district.

Requirements

Good knowledge of the hotel, meeting rooms, and surrounding city area.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Ability to follow written and or verbal instructions.
Clean police record check, verifiable references.
CPR certification and First Aid training required.

Nice To Haves

Prior law enforcement or other military experience preferred.

Responsibilities

Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Check employee packages as they exit to ensure no food or Hotel property is being removed. Screen persons entering this entrance for purpose and authorization.
Receive, record and store lost and found items. Research and respond to inquiries from guests concerning status of items. Mail out claimed items to owner.
Provide accurate information to inquirers for directions, hours of operation, etc.
Other duties as assigned by the supervisor.