Loss Prevention Agent

Lodgeworks•Napa, CA

6d•Onsite

About The Position

Join Archer Hotel Napa as a Loss Prevention Agent and help safeguard the property's assets, guests, and team while maintaining the highest standards of security and operational integrity. This role plays a key part in protecting the hotel's revenue, inventory, and brand reputation through proactive monitoring, incident investigation, and the development of best-in-class loss prevention strategies. A distinctive boutique hotel nestled in downtown Napa, Archer Hotel Napa offers guests an indulgent experience with 183 luxurious rooms and suites, many featuring private balconies. Our amenities include the vibrant Sky & Vine Rooftop Bar, Water Deck, Rooftop Spa, Fitness Studio, and over 22,000 sq. ft. of versatile indoor and outdoor event spaces. As a AAA Four Diamond, Forbes Travel Guide Recommended property, we pride ourselves on thoughtful touches and local discoveries, consistently earning top rankings on trusted review sites. LodgeWorks is actively hiring for a Loss Prevention Agent.

Requirements

A team player with a heart for hospitality.
Customer-focused, with guests, clients and employees at the forefront of your thinking.
Nimble and able to adapt to change quickly.
Committed to sharing and togetherness and value the family mindset of our organization.
Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
An excellent communicator.
Naturally curious and value listening to solve problems.
Comfortable following directions, guidelines and work objectives.
Capable of exerting up to 40 pounds of force occasionally.
Capable of standing for an entire shift or for an extended amount of time.
Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
Eager to be part of a great work culture and team.

Nice To Haves

Practiced, with six months' related experience in hospitality or a service industry.

Responsibilities

Patrol the interior and perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
Respond to emergency situations, including but not limited to safety hazards, fires, medical emergencies and threats to life and property.
Comply and promote LodgeWorks standards and regulations to encourage safe and efficient hotel operations.
Initiate preliminary investigations into incidents. Documents and reports to supervisor.
Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
Write reports and ensure accuracy of necessary documentation as needed.
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
Defuse guest disturbances and escort from the property as necessary.
Complete required shift reports and maintain confidentiality of all loss prevention documents.
Monitor and distribute visitor and vendor access to the property via visitor badges.
Assist supervisor or director in checking alarm, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Check with the manager or supervisor before leaving work area for any reason.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain all certifications and licenses as required by company, local and federal standards.
Assist in any other task or duties as requested by management.