Loss Prevention Agent

Sage Hospitality•Los Angeles, CA

1d•$24 - $27•Onsite

About The Position

Hotel Per LA is seeking a Loss Prevention Agent for its independent, luxury lifestyle property located in Downtown Los Angeles. This role is with Sage Hospitality Group and focuses on delivering artful hospitality at a flagship hotel and restaurant. The property is housed in a gorgeously restored historic building, close to cultural institutions and entertainment venues. It features chic guestrooms, a new restaurant concept (Per L'Ora), a café (Cafe Ora), and a rooftop pool terrace and lounge (Bar Clara). The Loss Prevention Agent will be responsible for ensuring the safety and security of the hotel's assets, guests, and employees by responding to and handling security problems, issues, concerns, and disaster emergency situations.

Requirements

High school education or equivalent experience.
Minimum two years prior experience in loss prevention.
Current CPR and First Aid certification.
Good communication skills.
Ability to recognize drug and alcohol abuse.
Ability to communicate through a portable radio.
Excellent hearing required to communicate with guests, employees, managers, use radio.
Excellent vision required for emergencies, visual safety inspections.
Excellent speech communication skills required to communicate with guests, employees, managers, use radio.
Excellent comprehension and literacy required to complete reports, logs.

Nice To Haves

May require a second language.

Responsibilities

Patrol all areas of the property including outside parking lots on a regular basis.
Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.
Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.
Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
Complete the necessary security forms to document losses of property or personal injury to guest or associate.
Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
Conduct investigations of security incidents.
Enforce the 'No Solicitation Policy' of the property.

Benefits

Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee assistance program
Tuition Reimbursement
Eligible for a discretionary bonus
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral