Loss Prevention Agent

Lodgeworks•Napa, CA

21h•Onsite

About The Position

Become a Loss Prevention Agent at Archer Hotel Napa, where you’ll play a critical role in safeguarding our property and ensuring a safe, seamless environment for all guests and staff. Archer Hotel Napa, a distinctive boutique hotel nestled in downtown Napa, Archer Hotel Napa offers guests an indulgent experience with 183 luxurious rooms and suites, many featuring private balconies. Our amenities include the vibrant Sky & Vine Rooftop Bar, Water Deck, Rooftop Spa, Fitness Studio, and over 22,000 sq. ft. of versatile indoor and outdoor event spaces. As a AAA Four Diamond, Forbes Travel Guide Recommended property, we pride ourselves on thoughtful touches and local discoveries, consistently earning top rankings on trusted review sites. LodgeWorks is actively hiring for a Loss Prevention Agent. LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We’re thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Requirements

Eager to be part of a great work culture and team.

Nice To Haves

Practiced, with six months' related experience in hospitality or a service industry.

Responsibilities

Patrol the interior and perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
Respond to emergency situations, including but not limited to safety hazards, fires, medical emergencies and threats to life and property.
Comply and promote LodgeWorks standards and regulations to encourage safe and efficient hotel operations.
Initiate preliminary investigations into incidents. Documents and reports to supervisor.
Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
Write reports and ensure accuracy of necessary documentation as needed.
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
Defuse guest disturbances and escort from the property as necessary.
Complete required shift reports and maintain confidentiality of all loss prevention documents.
Monitor and distribute visitor and vendor access to the property via visitor badges.
Assist supervisor or director in checking alarm, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Check with the manager or supervisor before leaving work area for any reason.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain all certifications and licenses as required by company, local and federal standards.
Assist in any other task or duties as requested by management.