Loss Prevention Agent (8 month Term)

Steinbach Credit Union • Steinbach, MB

1d

About The Position

As a Loss Prevention Agent, you will ensure SCU’s Risk Tolerances are achieved and a consistent member experience is created through monitoring of daily delinquencies and responding to member and interdepartmental inquiries and requests regarding the Credit Deferral Program.

Requirements

• Grade 12 Diploma, plus one to three years of job-related experience, or an equivalent combination of education and experience.
• Excellent interpersonal skills, written and verbal communication skills.
• Software proficiency.
• Demonstrated negotiation, analytical and reasoning, prioritization, organization, time management, planning and follow-up skills.

Nice To Haves

• Knowledge of regulatory requirements and legislation would be considered an asset.
• Knowledge of SCU’s products and services would be considered an asset.

Responsibilities

• Monitor Consumer members accounts through daily system-generated reporting, ensuring company risk tolerances are being adhered to, while gaining efficiencies through centralized reporting processes.
• Facilitate with various internal departments and respond to all Requests while following best practices, and when needed seek legal opinion with the support of Manager, Loss Prevention.
• Process transactions, apply restrictions/holds, and update records in the banking system ensuring accuracy and efficiency at all times.
• Participate in the preparation of departmental reports for tracking and record-keeping.
• Maintain thorough knowledge of and adhere to credit union policies/procedures and all other legislative requirements in the areas of lending, risk management, security and fraud prevention.
• Respond to staff inquiries and resolve questions and concerns wherever possible, referring more complex issues to the Manager, Loss Prevention.
• Provide additional services as required.
• Work collaboratively with colleagues to achieve departmental and organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED