Loss Mitigation Specialist

Utah Housing Corporation•West Valley City, UT

4d•$39,042 - $51,054•Hybrid

About The Position

Utah Housing Corporation (UHC), located in West Valley City, Utah, is seeking to hire a full-time Loss Mitigation Specialist to support the Mortgage Servicing Department. This position works directly with homeowners experiencing financial hardship by providing guidance on available home retention and disposition options while ensuring compliance with investor, insurer, and regulatory requirements. The Loss Mitigation Specialist manages the intake and processing of loss mitigation applications, supports borrowers throughout the workout process, and works collaboratively with internal departments, investors, and government agencies to help homeowners achieve the best possible outcome. This role plays an important part in supporting UHC's mission of serving Utah's housing needs through finance and innovation. UHC's mission is to serve Utah's housing needs through finance and innovation. We are guided by core values of integrity, respect, communication, teamwork and collaboration, and growth and development, which shape how we work together and support the communities we serve. We are looking for someone who embodies these values and takes pride in contributing to a purpose-driven organization.

Requirements

High school diploma, GED, or equivalent.
At least one year of experience in mortgage servicing, collections, loss mitigation, or a related field.
Excellent verbal and written communication skills.
Strong organizational and analytical abilities.
Proficiency with Microsoft Excel and Word.
Knowledge of basic accounting and finance principles.
Ability to manage multiple priorities while maintaining a high level of accuracy.
Detail oriented, customer focused, self-motivated, and committed to delivering exceptional service while ensuring compliance with investor and regulatory requirements.

Nice To Haves

Bachelor's degree in Business, Finance, or a related field, or an equivalent combination of education and experience.

Responsibilities

Serves as a primary point of contact for homeowners seeking mortgage assistance by responding to inbound inquiries, explaining available loss mitigation programs, and guiding borrowers through the application process.
Processes new loss mitigation applications, follows up on missing documentation, manages trial payment plans, and communicates regularly with borrowers, authorized third parties, vendors, investors, and government agencies to ensure timely and accurate processing.
Makes outbound calls, sends correspondence, and documents all borrower interactions within the mortgage servicing system while maintaining exceptional customer service throughout the loss mitigation process.
Maintains compliance with investor, insurer, regulatory, and state requirements throughout the life of each loss mitigation file.
Performs quality control reviews of Partial Claims, Loan Modifications, and other loss mitigation documents.
Prepares and processes Electronic Funds Transfers (EFTs).
Submits executed documents to HUD within required timeframes.
Files investor retention claims.
Monitors active files to ensure all required milestones are completed accurately and on schedule.
Assists with processing application intakes, posting funds, and updating servicing records.
Manages workflow and protects UHC's interests by coordinating with internal departments when property status changes occur.
Collaborates with team members across Mortgage Servicing to respond to borrower inquiries, support collection and default servicing efforts, and prepare for internal and external audits.
Identifies potential compliance issues.
Recommends process improvements.
Maintains accurate servicing documentation.
Ensures adherence to investor guidelines and company policies.
Contributes to a collaborative, customer-focused environment while helping homeowners navigate challenging financial situations with professionalism, empathy, and attention to detail.