Loss Mitigation Operations Supervisor

Cornerstone Capital Bank•Houston, TX

3d•Onsite

About The Position

The Loss Mitigation Operations Supervisor will be responsible for the day-to-day activities of the loss mitigation document intake, underwriting, closing, and post-closing processes. The individual in this role will manage a team of operations employees and assist with the oversight of offshore operations.

Requirements

High School Diploma/GED or equivalent work experience
Minimum 6 years of experience in Loss Mitigation underwriting and operations.
Minimum of 2 years of supervisor experience.
Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae permanent loss mitigation document requirements.
Understanding of Mortgage Electronic Registration System (MERS) document requirements.
Minimum 5 years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)
Strong organizational skills and attention to detail.
High level of Integrity/confidentiality while handling secure information in addition to having the ability to work through stressful situations professionally and handle frequent changes.

Nice To Haves

Experience with Black Knight Director 7 (MSP) and Loss Mitigation Solution (LMS) desired.
Experience working in Fannie Mae – SMDU, Freddie Mac – Resolve, VA – VALERI, and USDA – USDALinc systems preferred.
Experience in Quality Control systems preferred.

Responsibilities

Manage the completion of daily loss mitigation responsibilities using a loss mitigation pipeline report.
Ensure compliance with all RESPA regulations including, but not limited to, timely application acknowledgments and timely underwriting decisions.
Monitor and manage to Internal and Client SLAs.
Analyze daily reports to identify potential process gaps or bottlenecks and propose process enhancements or improvements.
Oversee the loss mitigation quality control process to produce actionable feedback and improve individual performance.
Conduct regular 1-on-1s with direct reports.
Stay up to date on investor, client, and product changes and effectively communicate with and train team members.
Assist with departmental audits and requests from internal and external sources.